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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
wrote a review
Business response:
Dear Julie, Thank you for taking the time to leave your feedback. We value your input and would appreciate more details about your experience so that we can address your concerns better and improve our services. We are committed to ensuring all our guests have a positive stay and hope to have the opportunity to provide you with a better experience.Sincerely,Hotel Management
No hot water- unable to shower Check in was fine, however after a couple of hours we discovered there was no hot water. Called the front desk and was told they were working on it, and should be back on in 45 minutes to 1 hour. 2 hours later still no hot water. Made arraignments to stay at another hotel in the area and checked out. The person at the front desk was apologetic, but said she was not authorized to refund my money, because I booked thru your site. Please look into this problem and return the money to my account. H... read more
Business response:
Dear Richard, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The hotel smelled very bad
Business response:
Dear Charbel, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Terrible service and area is not the best. I had ro go and get my own plate, fork and knife and eaited 10 minutes before someone was at the front desk when they could not leave they stated.
Business response:
Dear Kimberly, Thank you for being our guest and reviewing our hotel. We are very disappointed to read about your issues. Our team genuinely cares about providing an enjoyable stay to our guests, so this incident is not a reflection of our standard service. Also, regarding the dishware, we keep them at our front desk and make them available upon request to ensure cleanliness for every guest. We certainly apologize for failing to share this information with you during check-in. We take our guest’s feedback seriously and look ... read more
Çok eski
Business response:
Dear osman, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
I've never written a review but this one I just had to. Where do I start....besides the room being FILTHY, especially the bathroom (mold, cigarette stains on the counter, dirty tub) there was a stench that punched us in the face as soon as we walked in the room. We left the windows opened but it made no difference. I had Lysol wipes and used them on practically every surface there was. Breakfast included...I beg to differ!!! No one came to clean or give us clean towels. Stayed 2 nights and on the day of check out, we didn't ... read more
Business response:
Dear Giuseppe, Thank you for evaluating your recent stay with us. We were very disappointed that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we apologize that this did not happen when you were here. We have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance. Sincerely,Hotel Management
The worker of the front desk is not kind at all. She didn't say hello to the guests. There is not hair dryer, coffee machine, cup ... There is no line of phone.
Business response:
Dear Jungdong, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We have also taken note of your concerns and will share them with the appropriate individuals. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.