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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst hotel Total lack of communication. Refused to let me extend my stay. Worst experience ive ever had.
Business response:
Dear Dennis, thank you for sharing your valuable feedback. We are very sorry for the inconvenience you had with us. Please allow us to review the situation. We are looking into this matter. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
I came back from a night exploring the city and our key cards werent working its 2:00 am and the lady at the desk tells me I am gonna have to speak to a manager in the morning.
Business response:
Dear Makayla, thank you for choosing us. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Also, your feedback is shared with our maintenance team to check the keys and lock of the entire hotel. Please allow us to make it up to you on a future visit.Sincerely,Hotel Management
Ese hotel es una porqueria apesta todo el tiempo un bajo a comida a humedad no sirve para nada
Business response:
Dear Fernando, thank you for being our guest and for your valuable feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We have also noted your feedback regarding food. We will follow up on your concerns with our appropriate team members to ensure we are well-poised to serve you better during your next stay. Hopefully, we will have the opportunity to make it up to you on a future... read more
The bad attitude and general negative vibe of new jersey did not fail. The worst experience ever. Hotel gave away my husbands hotel room THAT HAD BEEN FUULY PAID. That’s FRAUD. I will take my complaints as high as they’ll go for compensation on this one.
Business response:
Dear Dandy, thank you for your feedback. We are very sorry for the inconvenience you had with us. Please allow us to review the situation to see what went wrong because a confirmed reservation is always confirmed. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Please feel free to reach out to us at the front desk for any further assistance. Thank you.Since... read more
Terrible terrible no Hot water The stay was absolutely horrible. We had no hot water. Because something was wrong with hot water tank in room. We had to boil hot water on the stove top provided. We were told we were supposed to get a discount. I have not heard of anything Becuase we booed on Expedia.
Business response:
Dear Shakir, thank you for taking the time to provide feedback. We are sorry for the unexpected maintenance issue during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to fix the problem as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again.Sincerely,Hotel Management
Just not a nice place
Business response:
Dear Steven, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Room had odor, no toilet paper
Business response:
Dear Deepesh, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.