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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room was not clean. There were hairs on the bed, the bathroom, and on the towels. Very disgusting! There was a foul odor as if the place had flooded at some point. Musty and sewer like.
Business response:
Dear Angel, We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and it is disheartening to hear that we fell short of meeting your expectations. We take hygiene and cleanliness seriously, and we assure you that your concerns will be addressed with our housekeeping team immediately to prevent such occurrences in the future. Regarding the unpleasant odor, we will investigate this matter thoroughly to ensure a comfortable envir... read more
Horrible, nasty place
Business response:
Dear Veronica, We are sincerely sorry about your negative experience. Guest satisfaction is paramount to us, and we are disappointed we didn't meet your expectations. Your feedback is important, and we will address any issues to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
The room which they assigned me it was shaking like earth quake due to washing machine underneath floor it is washing machine unit and when I asked to reception to change the room they said u can do check out if u do not like.
Business response:
DearRaj, We deeply apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of providing you with a peaceful environment. We understand your concern and should have handled the situation more effectively. Our team is committed to addressing maintenance issues promptly to ensure a comfortable stay for all guests. We appreciate your feedback and will use it to make necessary improvements in our service. Please accept our sincere apo... read more
Need to be retrained in customer service The front desk attendent rufused to give us items that should have been available to us to prepare food for my family. Also, we were placed on top of a industrial washer machine which woke us at 3am in the morning out of our sleep. We thought it was another earthquake smh and it continued for a few hours
Business response:
Dear Keyma, Thank you for taking the time to write a review of yourstay. Your feedback will assistusin our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
It was dirty full of cockroaches the handyman came in when we were getting ready to have breakfast to fumigate the room. the bathtube shower head was loose not enough water coming out. I was on the 5th floor the hallway was dirty and smelly. There was lots of noise late at night and early in the morning.The staff were not all friendly.
Business response:
Dear YOLANDA, Thank you for sharing your review. We apologize for any inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously and will address the issues you mentioned with our team. Your comments will help us improve our service and facilities. Please accept our sincerest apologies for any disturbance caused by noise and interactions that did not meet our usual standards of friendliness. We hope you'll consider giving us another chance to provide you with a more enjoyable experience. ... read more
Do not book Servise, cleaning and breakfast are terrible
Business response:
Dear Adam, We apologize for the disappointing experience you had with our service, cleanliness, and breakfast options. Your feedback is valuable, and we take it seriously. Rest assured, we will address these issues promptly to improve and provide a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on a future visit.Sincerely,Hotel Management
The hallway outside of my room smelled like cat urine.
Business response:
Dear Anthony, We apologize for the unpleasant odor you encountered in the hallway outside your room. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused by this issue. Rest assured, we take cleanliness and odor control seriously and will address this matter promptly to ensure a more pleasant environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.