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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was a smoke free hotel but our room REEKED of smoke and when we complained both days they said they couldn’t do anything but “spray it down”. The staff were not exactly welcoming. The people on our floor were extremely loud.
Business response:
Dear Jannice, We sincerely apologize for the inconveniences you encountered during your stay. The experience you described is not reflective of our standards. Your concerns about the smoke odor and noise levels are taken seriously, and we regret that our response did not meet your expectations. Thank you for bringing this to our attention. We are committed to improving our services and ensuring a more pleasant environment for our guests in the future. Sincerely,Hotel Management
The majority of the staff were rude, they weren’t helpful, the hotel didn’t have anything in the area. There were people on the property that were loud even into later hours of the night. Our key continually quit working, we had to have them reprogram every other day and every time you had to speak with the front desk staff they acted like it was a burden to do their jobs.
Business response:
Dear Maeve, Thank you for bringing these issues to our attention. We sincerely apologize for the negative interactions you experienced with our team and the disturbances during your stay. This is not the level of service we strive to provide. Your concerns about the key card issues and lack of local amenities have been noted. We will address these matters with our staff to ensure a more pleasant experience for future guests. We appreciate your feedback and hope you might consider staying with us again for a better experience... read more
Very dirty hotel
Business response:
Dear Rafat, We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet this expectation during your visit. Your feedback is valuable to us, and we are addressing these concerns with our housekeeping team to ensure improvements are made. We strive to provide exceptional experiences for all our guests and apologize for any inconvenience caused. We appreciate your understanding and hope t... read more
Need personal kind and friendly
Business response:
Dear Erick, Thank you for sharing your feedback with us. We apologize if our service did not meet your expectations during your recent stay. Providing friendly and courteous service is a top priority for us, and we regret any lapses in this regard. Your comments are valuable to us as we continually strive to improve our guest experience. We will address your concerns with our team to ensure that all guests receive the personalized attention they deserve. We appreciate your input and hope to have the opportunity to welcome yo... read more
I checked in for one night. Upon checking in I found roaches in the kitchen area. Room was dirty. I took videos showed the lady at the front desk. She stated there is nothing she could do. She referred me to an email I have yet to get a response.
Business response:
Dear Cesar, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
9:30 pm, check in. After opening the door to our room we heard the banging clanking of the AC fan. 80 degrees today so the AC is a must. inquiring at the front desk and Front desk attendant, Destiny, said there's nothing she can do except tell me to wait until the morning to call maintenance or call guest services tomorrow. (we're here one night) I asked if there was something she could do. she retorted "I gave you 2 options but you don't want to listen." I said okay, please tell me what the 2 options were. she repeated I co... read more
Business response:
Dear Jesse, Thank you for your feedback. We apologize for the inconvenience and the poor experience you had with our air conditioning and front desk service. This is not the level of service we strive to provide. We are addressing the issue with the AC and will ensure that our staff handles such situations more effectively. Your understanding and patience will be much appreciated. We hope to welcome you back for a much better stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
Roaches Roaches. Left the first night and found a different hotel. They wouldn’t refund the first night despite me not staying. Avoid at all costs. Pay more somewhere else and sleep better.
Business response:
Dear BRANDI, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Worst experience here ever I Had To Call The Cops Just To Get My Key Card Renewed, From the moment I checked in the whole side of the second floor smelled like smoke and my room smelled like smoke mostly in bathroom area
Business response:
Dear Alnasia, We deeply regret the inconvenience you experienced during your stay. We sincerely apologize for the key card and the cleanliness issues on the second floor. Your comfort and safety are our top priorities. Our maintenance team and housekeeping will address these concerns with utmost priority. Furthermore, we strictly prohibit smoking on our property. Thank you for bringing this to our attention so that we can address this with the relevant team. We look forward to making things right in the future. Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.