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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were on the 5th floor and our room violently shook bc of the laundry machines on the 1st floor. They refused to shut off the machines and would not guarantee they would be shut off at any time. The beds floor furniture and cabinets all shook and rattled. I have never experienced anything like this in my life. It was nauseating, our kids were crying it was awful. They refused to give us a refund bc we booked through Expedia. We felt extremely unsafe. So we left. How this is a property Expedia would offer is disappointing. ... read more
Business response:
Dear Lauren, Thank you for reviewing your stay. Please accept our apologies for this experience and its impact on your comfort. We never intend to disappoint any guest. While we know this cannot change your recent experience with us, our front desk is available at any hour to help make you as comfortable as possible for future visits. We suggest you directly connect with the third party for all financial inquiries on reservations made through them. Thank you again for choosing our hotel, and we hope you and your family will ... read more
Very outdated
Business response:
Dear Gerri, Thank you for choosing to stay with us and for your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management
I had an event that was scheduled for Saturday night, May 20, 2023 that got postponed to another date, so I needed to change my reservation to a later date. I had no reason to drive 2 hours to stay at a hotel for no reason, and the hotel did not allow me to change my reservation to another date. I can't tell you how aggravating and frustrating this is, and for the hotel not to offer the option to change the date is appalling. It's not like I wanted to straight up cancel my reservation, I just wanted to move it to another dat... read more
Business response:
Dear Bryan, Thank you for sharing your experience. We are sorry that you were not able to change your reservation date. We understand that this can be frustrating, and we apologize for any inconvenience caused. Since your reservations were made through a third-party booking site, it needs to be amended by them. If you need any assistance from the hotel, please feel free to reach out to us. We hope that you will consider giving us another chance in the future.Sincerely,Hotel Management
Shaking room My experience was to be honest not good. When I arrived in my room I noticed that the whole room was shaking and really loud. I called the front desk immediately and she told me that it’s because of the laundry room. I asked is this gonna be happening all day and night and she said no. Well I left right after I checked in to go to a show and when I came back the shaking was gone. I feel asleep around midnight and at 2 AM I was awoken by the shaking and loud noise all over again. So I had no sleep for the rest of... read more
Business response:
Dear Silvia, Thank you for choosing us and sharing your candid feedback. We aim to ensure a satisfying stay for every guest; therefore, we sincerely regret failing to meet your expectations or ours. We will use your valuable comments for future improvements, and we appreciate you bringing this to our attention. We hope you will allow us the opportunity to host you again and show our commitment to providing exceptional experiences.Sincerely,Hotel Management
Expedia gave me reservations and a confirmation number but when I got there they said they were fully booked and I showed up at 11 :30 p.m.
Business response:
Dear Brian, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We constantly strive to improve our guests' experience, and we appreciate you bringing this incident to our attention. We will address this issue appropriately to ensure our guests are well-informed of their reservation status and to provide a smooth re... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.