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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service and area is not the best. I had ro go and get my own plate, fork and knife and eaited 10 minutes before someone was at the front desk when they could not leave they stated.
Business response:
Dear Kimberly, Thank you for being our guest and reviewing our hotel. We are very disappointed to read about your issues. Our team genuinely cares about providing an enjoyable stay to our guests, so this incident is not a reflection of our standard service. Also, regarding the dishware, we keep them at our front desk and make them available upon request to ensure cleanliness for every guest. We certainly apologize for failing to share this information with you during check-in. We take our guest’s feedback seriously and look ... read more
Çok eski
Business response:
Dear osman, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
I've never written a review but this one I just had to. Where do I start....besides the room being FILTHY, especially the bathroom (mold, cigarette stains on the counter, dirty tub) there was a stench that punched us in the face as soon as we walked in the room. We left the windows opened but it made no difference. I had Lysol wipes and used them on practically every surface there was. Breakfast included...I beg to differ!!! No one came to clean or give us clean towels. Stayed 2 nights and on the day of check out, we didn't ... read more
Business response:
Dear Giuseppe, Thank you for evaluating your recent stay with us. We were very disappointed that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we apologize that this did not happen when you were here. We have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance. Sincerely,Hotel Management
The worker of the front desk is not kind at all. She didn't say hello to the guests. There is not hair dryer, coffee machine, cup ... There is no line of phone.
Business response:
Dear Jungdong, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We have also taken note of your concerns and will share them with the appropriate individuals. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Worst Hotel Experience Ever Worst hotel I have ever been in. On our second night we didn't have any hot water. Apparently if the washer is going there is no hot water in the guest rooms. Stayed here so I could cook my breakfast before participating in the NY marathon. They didn't have dishes for me to use. Who travels with their own dishes? I was given 2 mugs, 2 spoons and 3 paper cups. We left a day early, without a refund and checked into another hotel, that had a wonderful full breakfast, and hot water for only $10 more a... read more
Business response:
Dear Diana, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would love the opportunity to provide you with the hospitality you anticipated during this trip, which you have come to expect from our brand. Sincerely,Hotel Management
Never again The cleanliness wasn’t clean, the room smelled, the hotel was noisy kids running up and down the while night, the beds and pillows was not comfortable and their was no one to clean the rooms that was extra. Only the staff was good.
Business response:
Dear Janel, thank you for staying with us. We are glad that you were pleased by our warm hospitality. However, we are sorry that the noise and the cleanliness impacted your overall stay and that you did not have a relaxed time with us. Our front desk staff is always available to help you with any needs and make your stay comfortable. Also, our housekeeping team is at work to review the areas mentioned and ensure it is never repeated. Please give us a chance to provide you with the flawless stay you deserve on a future visit.... read more
Pretty run down hotel. Water pressure in shower is non existent. Pillows are like not having any pillows at all. Super uncomfortable hotel.
Business response:
Dear Kelly, thank you for being our guest and reviewing our hotel. We apologize for the issues you experienced during your stay. Your total satisfaction is always our top priority, and we failed to show this to you. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We look forward to the opportunity to welcome you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.