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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
TV didn’t work and get quotient switch rooms the manger wasn’t there, shall room
Business response:
Dear Princess, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide. Sincerely,Hotel Management
Said there was breakfast. Breakfast was a very small cart with limited to non stocked with 4 individual wraps food options such as a muffin or granola bar.
Business response:
Dear Zoe, thank you for choosing our hotel and taking the time to write a review. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
They Charged me without giving a room… this was fraud!!!
Business response:
Dear Radu, We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back for a flawless stay.Sincerely,Hotel Management
Too many people smoking at the entrance of the property. Breakfast had nothing noteworthy. Basic amenities like body lotion was also not provided.
Business response:
Dear Sarath, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Estancia de terror Ha sido lo más horrible como experiencia ese establecimiento no puede llamarse hotel más bien es una asquerosidad donde el personal no te atiende como un cliente sino cómo un indigente. Es sucio, las toallas viejas y desflecadas, mal olor en los pasillos y el ascensor estuvo dañado. Dicen que el desayuno está incluido pero no hay un desayuno solo café y muffins
Heavy Tobacco smell and the hotel refused to re room saying they are over booked . Expedia also failed to provide customer service towards a remedy, hiding behind the statement Of “ non refundable “ and failure at securing a clean and decent room from its allied hotels
It was horrible a/c not working elevators not working I am handicapped I walk with cane and I had to walk up stairs to the 5 th floor. The service was horrible at 1 am they called and offered a different room to have a/c that was working. I didn’t take it because I had to done flights of stairs and pack everything back up no thanks. I will never stay at any other of their hotels if all the service is the same. Just really bad experience over all!
Business response:
Donna, thank you for evaluating your stay. We regret the unpleasant visit and that we did not meet your expectations. We take the maintenance of our property and suites very seriously; therefore, we sincerely apologize for the issues you experienced with the HVAC unit and elevator not working properly and the inconvenience this caused you. Please be assured we will address this with our maintenance team to ensure we are more consistent in our service delivery. We appreciate your feedback and hope to have a future opportunity... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.