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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst Hotel Experience Ever Worst hotel I have ever been in. On our second night we didn't have any hot water. Apparently if the washer is going there is no hot water in the guest rooms. Stayed here so I could cook my breakfast before participating in the NY marathon. They didn't have dishes for me to use. Who travels with their own dishes? I was given 2 mugs, 2 spoons and 3 paper cups. We left a day early, without a refund and checked into another hotel, that had a wonderful full breakfast, and hot water for only $10 more a... read more
Business response:
Dear Diana, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would love the opportunity to provide you with the hospitality you anticipated during this trip, which you have come to expect from our brand. Sincerely,Hotel Management
Never again The cleanliness wasn’t clean, the room smelled, the hotel was noisy kids running up and down the while night, the beds and pillows was not comfortable and their was no one to clean the rooms that was extra. Only the staff was good.
Business response:
Dear Janel, thank you for staying with us. We are glad that you were pleased by our warm hospitality. However, we are sorry that the noise and the cleanliness impacted your overall stay and that you did not have a relaxed time with us. Our front desk staff is always available to help you with any needs and make your stay comfortable. Also, our housekeeping team is at work to review the areas mentioned and ensure it is never repeated. Please give us a chance to provide you with the flawless stay you deserve on a future visit.... read more
Pretty run down hotel. Water pressure in shower is non existent. Pillows are like not having any pillows at all. Super uncomfortable hotel.
Business response:
Dear Kelly, thank you for being our guest and reviewing our hotel. We apologize for the issues you experienced during your stay. Your total satisfaction is always our top priority, and we failed to show this to you. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We look forward to the opportunity to welcome you back soon. Sincerely,Hotel Management
Worst hotel Total lack of communication. Refused to let me extend my stay. Worst experience ive ever had.
Business response:
Dear Dennis, thank you for sharing your valuable feedback. We are very sorry for the inconvenience you had with us. Please allow us to review the situation. We are looking into this matter. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
I came back from a night exploring the city and our key cards werent working its 2:00 am and the lady at the desk tells me I am gonna have to speak to a manager in the morning.
Business response:
Dear Makayla, thank you for choosing us. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Also, your feedback is shared with our maintenance team to check the keys and lock of the entire hotel. Please allow us to make it up to you on a future visit.Sincerely,Hotel Management
Ese hotel es una porqueria apesta todo el tiempo un bajo a comida a humedad no sirve para nada
Business response:
Dear Fernando, thank you for being our guest and for your valuable feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We have also noted your feedback regarding food. We will follow up on your concerns with our appropriate team members to ensure we are well-poised to serve you better during your next stay. Hopefully, we will have the opportunity to make it up to you on a future... read more
The bad attitude and general negative vibe of new jersey did not fail. The worst experience ever. Hotel gave away my husbands hotel room THAT HAD BEEN FUULY PAID. That’s FRAUD. I will take my complaints as high as they’ll go for compensation on this one.
Business response:
Dear Dandy, thank you for your feedback. We are very sorry for the inconvenience you had with us. Please allow us to review the situation to see what went wrong because a confirmed reservation is always confirmed. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Please feel free to reach out to us at the front desk for any further assistance. Thank you.Since... read more
Terrible terrible no Hot water The stay was absolutely horrible. We had no hot water. Because something was wrong with hot water tank in room. We had to boil hot water on the stove top provided. We were told we were supposed to get a discount. I have not heard of anything Becuase we booed on Expedia.
Business response:
Dear Shakir, thank you for taking the time to provide feedback. We are sorry for the unexpected maintenance issue during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to fix the problem as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.