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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dirty.... Shelter facility for homeless residents
Visible prostitution in the parking lot. Dirty rooms.
Business response:
Felicia, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It might be a good Idea to hire a cleaning staff. Unswept floors, and carpets that have not been vacuumed in I don’t know how long. I’ve stayed at many Extended Stay locations and this one was dirty.
Business response:
Gordon, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Staff was rude and not available. Room was dirty and dusty.
Business response:
Joanna, thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We will also share your comments with our housekeeping team regarding the service issues you experienced, and rest assured, we will take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would... read more
I don’t like that place so bad
Business response:
Muhammad, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I had a terrible experience. I could not sleep. I do not know what it was but the beds were shaking to even the floors I don’t know they had a machine I don’t know what they had but it was every 20 minutes to shake it would start and I could not sleep
Business response:
Gerardo, thank you for taking the time to share your feedback. We regret you were not able to have a good night's rest and apologize for the inconvenience you experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Horrible. Nothing else to say.
Business response:
Jan, thank you for choosing our hotel for your stay. We are disappointed to see your feedback, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Don’t find my order I have order my room in my phone and used the app to pay for everything as return customer as same hotel in last couple time, that is away no problem at all before until this time. When I arrived in hotel after I paid in half hour , the front desk said they don’t have my order record and when I try to call the hotel.com, the phone number is NOT a working number, I have to wait at front desk for half hour till the front desk call the operator and fix it out for me, that day is raining and my wife and me is... read more
Business response:
Hoi, thank you for your candid evaluation. We apologize for the predicament with your reservation and realize you must be frustrated. We appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.