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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Estancia de terror Ha sido lo más horrible como experiencia ese establecimiento no puede llamarse hotel más bien es una asquerosidad donde el personal no te atiende como un cliente sino cómo un indigente. Es sucio, las toallas viejas y desflecadas, mal olor en los pasillos y el ascensor estuvo dañado. Dicen que el desayuno está incluido pero no hay un desayuno solo café y muffins
Heavy Tobacco smell and the hotel refused to re room saying they are over booked . Expedia also failed to provide customer service towards a remedy, hiding behind the statement Of “ non refundable “ and failure at securing a clean and decent room from its allied hotels
It was horrible a/c not working elevators not working I am handicapped I walk with cane and I had to walk up stairs to the 5 th floor. The service was horrible at 1 am they called and offered a different room to have a/c that was working. I didn’t take it because I had to done flights of stairs and pack everything back up no thanks. I will never stay at any other of their hotels if all the service is the same. Just really bad experience over all!
Business response:
Donna, thank you for evaluating your stay. We regret the unpleasant visit and that we did not meet your expectations. We take the maintenance of our property and suites very seriously; therefore, we sincerely apologize for the issues you experienced with the HVAC unit and elevator not working properly and the inconvenience this caused you. Please be assured we will address this with our maintenance team to ensure we are more consistent in our service delivery. We appreciate your feedback and hope to have a future opportunity... read more
Dirty.... Shelter facility for homeless residents
Visible prostitution in the parking lot. Dirty rooms.
Business response:
Felicia, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It might be a good Idea to hire a cleaning staff. Unswept floors, and carpets that have not been vacuumed in I don’t know how long. I’ve stayed at many Extended Stay locations and this one was dirty.
Business response:
Gordon, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Staff was rude and not available. Room was dirty and dusty.
Business response:
Joanna, thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We will also share your comments with our housekeeping team regarding the service issues you experienced, and rest assured, we will take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.