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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property was dirty and so was the room. The room was dusty and the computer chair has stains all on it. Staff wasn’t friendly at all didn’t greet you when coming in and out. Not even a thank you at check out.
Business response:
Nelisa, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary steps to elevate our service levels. Sincerely, Hotel Management
The room's carpet is old and dirty and the hallway smell so bad like house of weed. Dont be deceived by their breakfast is rubbish.
Business response:
Ruth, thank you for sharing your concerns. We work hard to provide a clean and comfortable environment; therefore, we regret the specific issues you outlined compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for caring about improving our guest experience, and we hope to have a chance to better your next stay. Sincerely, Hotel Management
Ok for checking in late and leaving early but cigarette smell in corridors and room makes you want to leave early.
Business response:
Nathalie, thank you for your candid evaluation. We are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The room had a terrible odor and a the smell of cigarette smoke. Also,the bed was terrible, worn and needed replacing. We had a very uncomfortable sleep for ten days. We left a day earlier.
Business response:
John, thank you for being our guest and reviewing your stay. We apologize for the smell of smoke you experienced during your visit. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We are also sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future.... read more
This was one of the worst hotels I’ve ever ATTEMPTED to stay at. I walked into a dark lit, dingy lobby where I waited 10 minutes before I found a phone to call someone to come to the front desk. I wrote this off as it was 9pm, maybe after hours at this point . I went to my assigned room, when I opened the door I was hit with the most awful smell of cigarettes/smoke. I stayed in the room for five minutes to see if I could accommodate, but my nine-year-old was literally choking on the air. We went back downstairs and the clerk... read more
Business response:
Brittany, we recognize your time is valuable and appreciate your feedback. It is truly disappointing to know that you had to leave us earlier than expected. We sincerely apologize for the disappointment with our lobby and for the issues you encountered in the suites offered to you. We are very sorry and assure you corrective actions will be taken by our housekeeping and maintenance teams to enhance our accommodations. Additionally, we will utilize your comments to enforce our no-smoking policy more effectively. Counting on y... read more
The laundry room was clean and efficient.
Business response:
Carlos, thank you for sharing your feedback with us. We are pleased to know you liked our on-site laundry facility. However, we never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Worst stay ever. The room was disgusting and dirty. There was toothasre
Business response:
Christina, please accept my apologies for the experience you shared in your feedback. We were disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.