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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don’t like that place so bad
Business response:
Muhammad, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I had a terrible experience. I could not sleep. I do not know what it was but the beds were shaking to even the floors I don’t know they had a machine I don’t know what they had but it was every 20 minutes to shake it would start and I could not sleep
Business response:
Gerardo, thank you for taking the time to share your feedback. We regret you were not able to have a good night's rest and apologize for the inconvenience you experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Horrible. Nothing else to say.
Business response:
Jan, thank you for choosing our hotel for your stay. We are disappointed to see your feedback, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Don’t find my order I have order my room in my phone and used the app to pay for everything as return customer as same hotel in last couple time, that is away no problem at all before until this time. When I arrived in hotel after I paid in half hour , the front desk said they don’t have my order record and when I try to call the hotel.com, the phone number is NOT a working number, I have to wait at front desk for half hour till the front desk call the operator and fix it out for me, that day is raining and my wife and me is... read more
Business response:
Hoi, thank you for your candid evaluation. We apologize for the predicament with your reservation and realize you must be frustrated. We appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
The property was dirty and so was the room. The room was dusty and the computer chair has stains all on it. Staff wasn’t friendly at all didn’t greet you when coming in and out. Not even a thank you at check out.
Business response:
Nelisa, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary steps to elevate our service levels. Sincerely, Hotel Management
The room's carpet is old and dirty and the hallway smell so bad like house of weed. Dont be deceived by their breakfast is rubbish.
Business response:
Ruth, thank you for sharing your concerns. We work hard to provide a clean and comfortable environment; therefore, we regret the specific issues you outlined compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for caring about improving our guest experience, and we hope to have a chance to better your next stay. Sincerely, Hotel Management
Ok for checking in late and leaving early but cigarette smell in corridors and room makes you want to leave early.
Business response:
Nathalie, thank you for your candid evaluation. We are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The room had a terrible odor and a the smell of cigarette smoke. Also,the bed was terrible, worn and needed replacing. We had a very uncomfortable sleep for ten days. We left a day earlier.
Business response:
John, thank you for being our guest and reviewing your stay. We apologize for the smell of smoke you experienced during your visit. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We are also sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future.... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.