This profile has been claimed by the business owner or representative.
Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The grab and go breakfast provided at hotel is good for nothing. Please consider there is no breakfast at hotel The air conditioner/heater makes lot of noise, hardly we had any sleep in the night And the morning staff person doesn't even bother to answer in a courteous manner
Business response:
Srinivas, thank you for staying with us. We are sorry for the difficulties you encountered while here. We have shared your concerns with the appropriate teams to improve our future guest experiences. We appreciate your feedback and hope to welcome you back to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Hotel manager charged me no show fee, they had no power whole hotel was dark, and closed! And they changed me no show fee cause I didn’t want to stay there! Disrespectful AND RUDE!!!!!! No them or expedia bother to refund me, SHAME ON YOU!
Business response:
Ivan, thank you for taking the time to show us your concern. We regret any negative experience you had. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
Keep Looking Elsewhere Very poor customer service and clearly a lack of communication amongst staff. Old, dirty, and incompetent about sums it up.
Business response:
We appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to to have when they select our hotel for their lodging needs. You may have noticed from previous reviews, it is unusual for us to receive this type of feedback about our staff, so we sincerely apologize we let you down. We have also taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation ... read more
Don't be fooled by the pics. Very dirty, old beds and pillows. Smelled awful. Staff is not helpful.
Business response:
Karin, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our team regarding the service issues you encountered and take steps to elevate our service levels. We hope you will consider giving us another opportu... read more
Unsatisfactory First day I arrived the fronts desk lady was unpleasant, second day I came across a bug in my room that flew over my hair and shirt.
Business response:
Katherine, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We have also shared your concern regarding the service issues with our front desk team to be more diligent. We regret the frustrations you experienced, and we are very grateful for your pati... read more
Not recommend at all, Front desk girl is not cooperative at all, coz of her attitude ,not friendly nature and have to ask 5 times to get one answer my whole stay had been miserable .. I will never stay their again .
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.