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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was one of the worst hotels I’ve ever ATTEMPTED to stay at. I walked into a dark lit, dingy lobby where I waited 10 minutes before I found a phone to call someone to come to the front desk. I wrote this off as it was 9pm, maybe after hours at this point . I went to my assigned room, when I opened the door I was hit with the most awful smell of cigarettes/smoke. I stayed in the room for five minutes to see if I could accommodate, but my nine-year-old was literally choking on the air. We went back downstairs and the clerk... read more
Business response:
Brittany, we recognize your time is valuable and appreciate your feedback. It is truly disappointing to know that you had to leave us earlier than expected. We sincerely apologize for the disappointment with our lobby and for the issues you encountered in the suites offered to you. We are very sorry and assure you corrective actions will be taken by our housekeeping and maintenance teams to enhance our accommodations. Additionally, we will utilize your comments to enforce our no-smoking policy more effectively. Counting on y... read more
The laundry room was clean and efficient.
Business response:
Carlos, thank you for sharing your feedback with us. We are pleased to know you liked our on-site laundry facility. However, we never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Worst stay ever. The room was disgusting and dirty. There was toothasre
Business response:
Christina, please accept my apologies for the experience you shared in your feedback. We were disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
The grab and go breakfast provided at hotel is good for nothing. Please consider there is no breakfast at hotel The air conditioner/heater makes lot of noise, hardly we had any sleep in the night And the morning staff person doesn't even bother to answer in a courteous manner
Business response:
Srinivas, thank you for staying with us. We are sorry for the difficulties you encountered while here. We have shared your concerns with the appropriate teams to improve our future guest experiences. We appreciate your feedback and hope to welcome you back to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Hotel manager charged me no show fee, they had no power whole hotel was dark, and closed! And they changed me no show fee cause I didn’t want to stay there! Disrespectful AND RUDE!!!!!! No them or expedia bother to refund me, SHAME ON YOU!
Business response:
Ivan, thank you for taking the time to show us your concern. We regret any negative experience you had. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
Keep Looking Elsewhere Very poor customer service and clearly a lack of communication amongst staff. Old, dirty, and incompetent about sums it up.
Business response:
We appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to to have when they select our hotel for their lodging needs. You may have noticed from previous reviews, it is unusual for us to receive this type of feedback about our staff, so we sincerely apologize we let you down. We have also taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation ... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.