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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property was ok but the service in the lobby receptionist was terrible unfriendly staff
Business response:
Juan, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Staff so rude. Totally ignored people standing in the lobby waiting to be waited on. The outside of the property had trash and dog poop all over the lobby front entrance. Rooms were decent on cleanilness.
Business response:
Joyce, thank you for your review. We are sorry you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We also apologize for the cleanliness issue you encountered in some parts of the hotel. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Filthy dirty hotel. Mold in shower and leak marks all over ceiling. Fire sprinklers not up to code. No bathroom in “Lobby”. Also it would be nice to mention the pet fee that comes with the stay instead of having that as a surprise. Would have stayed somewhere else if I knew it would have been another $30 per night to have my dog.
Business response:
Amanda, thank you for taking the time to evaluate our hotel. We regret your disappointment with our pet fee and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team and make sure the problem is resolved immediately. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
I would not every suggest to stay at this property , very rude staff. There elevator was broke , so they only had 1 and when that one didn't work , had to climb 5 flights of stairs.
Business response:
Robert, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Also, we regret if our staff did not respond to your requests while you were here and apologize for that inconvenience.We appreciate your feedback and understanding, and we hope you will choose to stay... read more
The bathroom was leaking and the toilet was blocked up they didn’t give us another room to stay in
Business response:
Thank you for the comments.We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Also, we regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Managem... read more
The first thing I noticed as soon as I got there was that the hotel smelled like literal garbage. There was a half eaten bowl of oatmeal sitting on the bench outside, which I thought was pretty gross and a terrible first impression. The hotel is in a lone area, and looks creepy. There was construction going on in the lobby and one of the elevators didn’t work so we had to go upstairs on several occasions. Their page says they are a non-smoking hotel, but our bedroom smelled like straight up cigarettes. Another big problem we... read more
Business response:
Destiny, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
wont stay there again staff starting with check in guy demeanor very rude also rude to guest checking in behind me who asked to use bathroom.. he said "we have no public bathrooms you are just gonna have to wait" Gave me eye roll and face when i told him i did not bring a pet..room smelled funny
Business response:
Nancy, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.