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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't be fooled by the pics. Very dirty, old beds and pillows. Smelled awful. Staff is not helpful.
Business response:
Karin, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our team regarding the service issues you encountered and take steps to elevate our service levels. We hope you will consider giving us another opportu... read more
Unsatisfactory First day I arrived the fronts desk lady was unpleasant, second day I came across a bug in my room that flew over my hair and shirt.
Business response:
Katherine, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We have also shared your concern regarding the service issues with our front desk team to be more diligent. We regret the frustrations you experienced, and we are very grateful for your pati... read more
Not recommend at all, Front desk girl is not cooperative at all, coz of her attitude ,not friendly nature and have to ask 5 times to get one answer my whole stay had been miserable .. I will never stay their again .
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
The property was ok but the service in the lobby receptionist was terrible unfriendly staff
Business response:
Juan, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Staff so rude. Totally ignored people standing in the lobby waiting to be waited on. The outside of the property had trash and dog poop all over the lobby front entrance. Rooms were decent on cleanilness.
Business response:
Joyce, thank you for your review. We are sorry you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. We also apologize for the cleanliness issue you encountered in some parts of the hotel. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Filthy dirty hotel. Mold in shower and leak marks all over ceiling. Fire sprinklers not up to code. No bathroom in “Lobby”. Also it would be nice to mention the pet fee that comes with the stay instead of having that as a surprise. Would have stayed somewhere else if I knew it would have been another $30 per night to have my dog.
Business response:
Amanda, thank you for taking the time to evaluate our hotel. We regret your disappointment with our pet fee and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team and make sure the problem is resolved immediately. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
I would not every suggest to stay at this property , very rude staff. There elevator was broke , so they only had 1 and when that one didn't work , had to climb 5 flights of stairs.
Business response:
Robert, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Also, we regret if our staff did not respond to your requests while you were here and apologize for that inconvenience.We appreciate your feedback and understanding, and we hope you will choose to stay... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.