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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This property is not in a condition for paying customers to sleep. The heater smells like it's burning, a plastic bag was covering the fire alarm, the room was freezing but heater was broken, lamp was broken, a frame looked like it was removed, cleaniness wasn't great and it wasn't a pleasant experience. I decided to not even stay at the property I paid for which is why i requested a refund and wasnt given one.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Jersey We have been staying there for 5yrs now and each year it has gone downhill,
Hotel is so dirty that is never cleaned from lobby to elevator, corridor, and hotel rooms. Bad Smell everywhere even though hotel says non-smoking hotel. Bad smoke smells every where too. Who work kitchen is also checking in and out.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Horrible service Stayed in a room and the water in the bathroom want not heavy at all to too that the whole hotel smell like smoke and they charge me 266 for smoking which I don’t smoke and never smoke in the room
Business response:
Anderson, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I dident stay at that hotel because when I want there I was trying to bay with cache but didn’t accept cache so I canceled and they charge me $141:14 I talk with the bellying department and they send all my information to the hotel but no buddy call me or email me so indeed my money back blease
Business response:
We take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the matter so we may properly investigate and follow up. Thank you for your review. Sincerely, Hotel Management
I wouldn’t stay here again. There was an orange liquid stained on the folded wash cloth. The refrigerador didn’t work. Even though the parking lot in the back was empty, my room couldn’t be change because allegedly they were sold out. There was pieces of egg on the side of the refrigerator and cabinet door. There were No towels in the bathroom, you had to pick them up at the front desk including Kitchen ware (pots, pans dishes etc.),coffee maker, blow dryer, if and when they hadn’t run out. My luck, no blow dryer, one pot, o... read more
Business response:
Thank you for staying at our hotel. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience. We also regret that we could provide you another suite. Your comments are noted as it helps us improve our guest experience, and we assure you they will be discussed with the housekeeping and maintenance teams to take appropriate actions. We are sorry you were unhappy with the hotel policies for the in-room amenities like kitchenware and hair-dryers. We would like to rega... read more
When you enter the property or your room there is an unpleasant odor. Compounding the issues is a lack of hot water when showering. And, a granola bar is not a breakfast.
Business response:
We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised to serve you better during your next stay. We also apologize for the lack of hot water. This will be discussed with our maintenance team for their review and action. Thank you for sharing your feedback. Sincerely, Hotel Management
great view of city. nyc skyljne. face basin had hair in it. the place smelled stuffy and old. it was the cheapest priced hotel and it didn't disappoint. property smelled old. room smelled like it was a smoking room. will not go back
Business response:
Thank you for the candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.