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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The bathroom was leaking and the toilet was blocked up they didn’t give us another room to stay in
Business response:
Thank you for the comments.We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Also, we regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Managem... read more
The first thing I noticed as soon as I got there was that the hotel smelled like literal garbage. There was a half eaten bowl of oatmeal sitting on the bench outside, which I thought was pretty gross and a terrible first impression. The hotel is in a lone area, and looks creepy. There was construction going on in the lobby and one of the elevators didn’t work so we had to go upstairs on several occasions. Their page says they are a non-smoking hotel, but our bedroom smelled like straight up cigarettes. Another big problem we... read more
Business response:
Destiny, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
wont stay there again staff starting with check in guy demeanor very rude also rude to guest checking in behind me who asked to use bathroom.. he said "we have no public bathrooms you are just gonna have to wait" Gave me eye roll and face when i told him i did not bring a pet..room smelled funny
Business response:
Nancy, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
This property is not in a condition for paying customers to sleep. The heater smells like it's burning, a plastic bag was covering the fire alarm, the room was freezing but heater was broken, lamp was broken, a frame looked like it was removed, cleaniness wasn't great and it wasn't a pleasant experience. I decided to not even stay at the property I paid for which is why i requested a refund and wasnt given one.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Jersey We have been staying there for 5yrs now and each year it has gone downhill,
Hotel is so dirty that is never cleaned from lobby to elevator, corridor, and hotel rooms. Bad Smell everywhere even though hotel says non-smoking hotel. Bad smoke smells every where too. Who work kitchen is also checking in and out.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Horrible service Stayed in a room and the water in the bathroom want not heavy at all to too that the whole hotel smell like smoke and they charge me 266 for smoking which I don’t smoke and never smoke in the room
Business response:
Anderson, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.