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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The front desk girl is so rude and disrespectful and nasty!
Business response:
Thank you for selecting our hotel. We apologize for the behavior of one of our associates at the front office. We will utilize your comments to enhance our service delivery. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to our city. Sincerely, Hotel Management
Elevator was dirty, Hallways smell like pee and Towels were dirty.
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced that impacted your stay. We will discuss your comments with the team to ensure corrective actions are taken to improve our guest experience. We hope you will allow us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
Smells aweful
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
There was no hot water, it was lukewarm at best couldn’t even take a shower
Business response:
Thank you for being a guest at our hotel. We are sorry your stay was impacted due to the lack of hot water. We will review your comments with our maintenance team to enhance our guest experience. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Gross.. not worth it I would never stay here again. Our room was gross. You could tell they never cleaned the floor. There was dust and dirt all over the place and there was something sticky on the floor in front of the fridge. The room smelled so strongly like cigarettes and weed. And the hallway had this terrible stench that made me dry heave walking through it. Had it not been so late when we checked in I would’ve just gone somewhere else. The beds weren’t horrible but they were so soft it hurt my back for days afterwards... read more
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another opportunity to host you in t... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.