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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lost my charge in the room. Staff took it instead of saying the truth of the item actually being there.
Business response:
Thank you for sharing the specifics of your visit. We regret the inconvenience you are having. As your review is anonymous, we request you to reach out to us as we would be more than happy to resolve any queries you may have. We appreciate your feedback and hope to have the chance to regain your trust in your next visit to our area. Sincerely, Hotel Management
Bad stay Room had a broken window that did not close. Because the window didn’t close the room was noisy next to the highway and cold bc of the cool weather outside
Business response:
Charles, thank you for sharing your concerns. We are very sorry for the inconvenience you had as you were unable to experience a comfortable stay. We will share your comments for the window with our maintenance team for their review and action. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory! Sincerely, Hotel Management
I will never stay there again after driving 3hours they told me there was no room available that the manager gave my room up and I had to rebook somewhere else for more money Right now they’re trying to charge my card saying I was a no-show unbelievable but I will be calling the 800 number to make a complaint
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
They should be extended check out when you check in late… for specific reasons o problem on the way… I running late for problem with my trip with 3 kids and they don’t extend the check out hour… so I paying for 24 hours when I only spend 8 hours… that’s not fair for me.. sorry this is my opinion
Business response:
Thank you for your candid evaluation. We regret your disappointment with our hotel policy and are sorry we were not able to accommodate your request for late check-out. We hope you will consider us again whenever your plans bring you back to our area. We hope to have another chance to show you the authentic, warm hospitality for which we are known the next time you return to this area. Sincerely, Hotel Management
Worse stay ever Broken window, loud highway noise. Customer service was terrible. The room keys would not work properly, the non smoking room smelled like smoke. Worse ESA stay ever.
Business response:
Francis, thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. Your concern regarding the key card and window will be shared with our appropriate team so that corrective measures can be taken. are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We appreciate your business a... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.