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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I dident stay at that hotel because when I want there I was trying to bay with cache but didn’t accept cache so I canceled and they charge me $141:14 I talk with the bellying department and they send all my information to the hotel but no buddy call me or email me so indeed my money back blease
Business response:
We take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the matter so we may properly investigate and follow up. Thank you for your review. Sincerely, Hotel Management
I wouldn’t stay here again. There was an orange liquid stained on the folded wash cloth. The refrigerador didn’t work. Even though the parking lot in the back was empty, my room couldn’t be change because allegedly they were sold out. There was pieces of egg on the side of the refrigerator and cabinet door. There were No towels in the bathroom, you had to pick them up at the front desk including Kitchen ware (pots, pans dishes etc.),coffee maker, blow dryer, if and when they hadn’t run out. My luck, no blow dryer, one pot, o... read more
Business response:
Thank you for staying at our hotel. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience. We also regret that we could provide you another suite. Your comments are noted as it helps us improve our guest experience, and we assure you they will be discussed with the housekeeping and maintenance teams to take appropriate actions. We are sorry you were unhappy with the hotel policies for the in-room amenities like kitchenware and hair-dryers. We would like to rega... read more
When you enter the property or your room there is an unpleasant odor. Compounding the issues is a lack of hot water when showering. And, a granola bar is not a breakfast.
Business response:
We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised to serve you better during your next stay. We also apologize for the lack of hot water. This will be discussed with our maintenance team for their review and action. Thank you for sharing your feedback. Sincerely, Hotel Management
great view of city. nyc skyljne. face basin had hair in it. the place smelled stuffy and old. it was the cheapest priced hotel and it didn't disappoint. property smelled old. room smelled like it was a smoking room. will not go back
Business response:
Thank you for the candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The front desk girl is so rude and disrespectful and nasty!
Business response:
Thank you for selecting our hotel. We apologize for the behavior of one of our associates at the front office. We will utilize your comments to enhance our service delivery. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to our city. Sincerely, Hotel Management
Elevator was dirty, Hallways smell like pee and Towels were dirty.
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced that impacted your stay. We will discuss your comments with the team to ensure corrective actions are taken to improve our guest experience. We hope you will allow us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
Smells aweful
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.