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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was no hot water, it was lukewarm at best couldn’t even take a shower
Business response:
Thank you for being a guest at our hotel. We are sorry your stay was impacted due to the lack of hot water. We will review your comments with our maintenance team to enhance our guest experience. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Gross.. not worth it I would never stay here again. Our room was gross. You could tell they never cleaned the floor. There was dust and dirt all over the place and there was something sticky on the floor in front of the fridge. The room smelled so strongly like cigarettes and weed. And the hallway had this terrible stench that made me dry heave walking through it. Had it not been so late when we checked in I would’ve just gone somewhere else. The beds weren’t horrible but they were so soft it hurt my back for days afterwards... read more
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another opportunity to host you in t... read more
Lost my charge in the room. Staff took it instead of saying the truth of the item actually being there.
Business response:
Thank you for sharing the specifics of your visit. We regret the inconvenience you are having. As your review is anonymous, we request you to reach out to us as we would be more than happy to resolve any queries you may have. We appreciate your feedback and hope to have the chance to regain your trust in your next visit to our area. Sincerely, Hotel Management
Bad stay Room had a broken window that did not close. Because the window didn’t close the room was noisy next to the highway and cold bc of the cool weather outside
Business response:
Charles, thank you for sharing your concerns. We are very sorry for the inconvenience you had as you were unable to experience a comfortable stay. We will share your comments for the window with our maintenance team for their review and action. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory! Sincerely, Hotel Management
I will never stay there again after driving 3hours they told me there was no room available that the manager gave my room up and I had to rebook somewhere else for more money Right now they’re trying to charge my card saying I was a no-show unbelievable but I will be calling the 800 number to make a complaint
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.