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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room Keys would not keep working. Front desk was rude. Room window would not close which allowed highway noise in constantly. Room smelled like smoke even though it was no smoking. Overall worse Extended stay experience ever.
Business response:
Francis, thank you for being a guest at our hotel. We sincerely apologize not only for the malfunctioning key card and the rude behavior of our front office associates but also for the issues in your suite. We will discuss your comments with the leadership team and associates to enhance our guest experience. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The chairs at the desk are nasty. The bed is not bolted to the wall . Me and my daughter sat at the foot and the top of the bed left up . This is not safe someone will get hurt. I when to get my food at 12 am from the front door and the office door was closed so if your room key was not working you would not be able to get back in . This is just not good at all. I will not recommend that place to no one .
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit. Your feedback has been shared with our team, and steps are being taken to ensure that this does not happen again. We hope you will consider giving us a second chance the next time you are in the area. We will see to it that we perform to the high standards that you expect and deserve. Sincerely, Hotel Management
They didn’t have towels the next day, they triple charged my account
Business response:
Thank you for staying at our hotel. We apologize if the towel was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincere... read more
It was dirty, poor service. Horrible experience! Never again! Everytime I asked for something I could never get a straight answer. Nobody was at the front desk, I had to call every single time with a phone at the front desk - so somebody could come at the front desk. And you could hear them talking and laughing at the room behind.
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk team. Your comments have been shared with our front desk team. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. Sincerely, Hotel Management
The room was great but the service with the front desk was not. The guest in the next room was stomping and screaming and banging the walls and floors for the entire night till morning. Called front desk if we can get a different room so we could sleep in peace and nothing was done about it. Never returning.
Business response:
We sincerely apologize that you were unable to get a good night's rest. Our number one priority is to make sure you receive outstanding service, and we should have acted swiftly once you made us aware of the concern. We will use this as a training opportunity to improve our service delivery. We hope you will reconsider another visit so we can show you the hospitality you deserve. Sincerely, Hotel Management
Don’t stay here Arriving at the hotel it has a road blocked sign which makes it extremely confusing to get to the hotel. Got to the hotel no one was there had to wait for someone to come out, btw there’s no lobby. Got checked in and room didn’t have a tv remote. I called and asked for one and was advised to come downstairs to get it. The toilet got clogged and I called the front desk and was advised they have a plunger if I wanted to use it. I was pretty in shock they would have me do that myself. I asked to be switched to a... read more
Business response:
Raul, thank you for being our guest and for reviewing your stay. We apologize for the maintenance and cleanliness issues you encountered. We will share your comments with our engineering and housekeeping teams to make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Horrible The lady at checkin had a horrible attitude. My key didnt work I kept going down stairs a total of 3 times to get a room key to work and it didnt work. There was a sign that said not to rent that room number and it was horrible and a headache for her to just change my room. Worst experience ever wont ever go back to that hotel
Business response:
Thank you for evaluating your stay with us. We apologize for the unprofessional behavior of our front desk associate. We will share your comments appropriately and make sure we are more consistent in our service delivery. We will also share your comments regarding difficulties you had with the key card with our maintenance team and ensure the issue is fixed. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
The television did not work. I complained to manager and he promised to call me back to no avail.
Business response:
Thank you for sharing your concern. We apologize as our team could not assist you to your satisfaction with the maintenance issue in your suite. We will utilize your comment to improve our guest experience. We hope to receive an opportunity to welcome you for a flawless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.