Extended Stay America - Meadowlands - Rutherford

Business response:

Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. At your earliest convenience, please contact us directly at the hotel. It was our pleasure to accommodate you, and we hope to have the opportunity to resolve these concerns to your satisfaction. Sincerely, Hotel Management 

Business response:

Nicole, thank you for sparing some time to evaluate your stay. Although you liked our well-maintained hotel, we are sorry for not meeting all of your expectations. We hope your future travel plans bring you back to us. Sincerely, Hotel Management 

Business response:

Courtney, thank you for being our guest. We regret the disappointment you had due to the lack of shower pressure you experienced during your visit. We have shared your comments with our maintenance team to see where we can make improvements. We appreciate your loyalty and hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Courtney, thank you for your review. We are sorry for the lack of shower pressure you experienced in your suite and regret the disappointment it caused. Your feedback has been shared with our maintenance team to address the problem you outlined. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry there was no hot water available and apologize for our staff's lack of responsiveness. Your feedback has been discussed with our team to make sure we are consistent with our service delivery. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We value your business and hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Syd, thank you for your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services. We have shared your concerns with our Front Office Manager and staff, so this issue does not occur again. Please consider a revisit so we can restore a favorable impression. Sincerely, Hotel Management 

Business response:

Robert, thank you for your recent stay with us. We take pride in delivering superb service, and we apologize that we fell short. We have shared your feedback with our team, and we are taking immediate steps to ensure that the problem does not occur again. Thank you for your feedback, and we hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Fernando, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management