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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Jessica, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Bad dirty microwave with hair and not clean. Was put on a floor with too many people coming and going
Business response:
Thank you for choosing to stay at our hotel. We apologize for the problems you encountered during your stay and the cleanliness issues with the microwave. This is not the level of service we generally provide, and it certainly does not meet our standards. We have shared your comments with our entire staff, and we will take the appropriate action to prevent these issues from happening again. We hope that we will have another occasion to meet your expectations and welcome you back. Sincerely, Hotel Management
I was really disappointed with what was advertised about this hotel versus how it was when I arrived, for starters there was a foul smell throughout the hotel including inside the room, there Was an old blood spot on my pillow, the service was terrible was a hassle to get clean linen, and there was no complimentary breakfast as stated online would not recommend anyone to this hotel
Business response:
We are sorry our service and accommodations fell short of your expectations and that you had an unpleasant experience. We do our best to make sure every area is well-maintained. We will work harder so as not to disappoint you in the future. Thank you for bringing these oversights to our attention, and we hope you will consider giving us one more chance to redeem ourselves. Sincerely, Hotel Management
y stay When we checked in there was no one at the front desk. It was no big deal because I thought the lady just stepped away. She came back and we checked in. She was rushing and didn’t tell us anything about the hotel like how we sign in to WiFi or what time is checkout. And I didn’t ask because I forgot and was tired and wanted to rest. We go upstairs and since the room has a kitchen we thought it would be glasses to use but it wasn’t. Not even paper cups. We had juice and soda and needed cups. I went back down stairs to ... read more
Business response:
Kimberly, thank you for your comments, and we are sorry you were dissatisfied. We were very disappointed to read that our front desk associate let you down and did not meet your needs and expectations. Our focus is on exceptional hospitality; therefore, we apologize for what transpired. Our leadership team has spoken with this associate to remind him our main goal is to provide outstanding customer care to our guests. Again, we apologize for the unpleasant experience and hope you will reconsider a second visit. Sincerely, Ho... read more
Business response:
Tanya, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Very bad service!! This is my first time staying at your hotel and definitely my last. I must say it was extremely frustrating. I waiting about an hour to check in. There was no one at the front desk. I’m calling and calling and no one answered. After about an hour the lady finally come out from the office with the worst attitude ever. She told me her name was Ciara. She was extremely rude and did not want to help me out at all. She made me feel as if I was bothering her. The worst experience I ever had. So disappointed.
Business response:
Debora, thank you for your review. We apologize for the trouble you had at the time of your arrival and the poor service you received from our front desk associate. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks Sincerely, Hotel Management
The key didn't work and they charge me twice one threw Expedia other at hotel
Business response:
Thank you for your review. We apologize for the difficulty you had with the key card and for the billing issue you mentioned. Please reach out to our front desk as they will be happy to assist you and clarify your queries. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not good My family booked a non-smoking room. But the smell of cigarettes in the room. The hotel was a non-smoking hotel, and I was surprised. The carpet smelled bad in the room, and the stove didn't work well. It's not easy to cook.
Business response:
Dear guest, thank you for taking the time to share your feedback. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. Also, our housekeeping team will be more diligent going forward in inspecting the room thoroughly. We hope you will give us a chance to provide you with the hospitality for which we are known for on a future visit. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.