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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Keep away Upon check in no staff on duty, had to call and wait 10 minutes for them to come to desk. Requested non smoking room, clearly room was smoked in. Bed, sheets and pillows all smelled and uncomfortable. Heat HVAC loud and either too hot or too cold. Shower head a joke. Coudnt wait to check out. One and done.
Business response:
Neil, we regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We are also sorry for the problems you encountered in your room. We have shared your comments with our housekeeping and maintenance staff to make sure the issues you mentioned are resolved immediately. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriate... read more
Was there for 5 days .they didn't clean the room once. No security. No attention after hours
Business response:
Thank you for your review. We apologize for your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Horrible, odeur nauseabondante dans les couloirs qui laisse un gour acre dans la gorge. Petit dejeuner nest pas un petit dejeuner juste une cafetiere de cafe et des barres de cereales et muffins du commerce sans intérêt. En plus cafeteriere vide de cafe et le personnel ne la rempli pas meme en lui demandant.
Business response:
Thank you for being our guest. We apologize for the odor issues you experienced in the hallways. Your feedback has been discussed with our housekeeping team to ensure the areas are deep cleaned. Also, we regret your disappointment with our breakfast and your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Meanwhile, we have asked our staff to ensure the coffee is always well-stocked. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I only stayed 2 nights, my only complaint is that free breakfast was part of my booking and it wasn't nothing closed to a breakfast was just coffee and some snacks. Is a shame to be offering some breakfast and been serving this. For a quick stay and if you don't care about breakfast is good to stay here.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
The bed was comfortable. The stove did not work. The hair dryer did not work. The bathroom smelled. The clerk left a message for the manager but nothing was done. I use lower cost hotels to save money so I am use to what you get in that case. This was not a place I would stay again.
Business response:
Thank you for staying at our hotel. We are sorry for the unpleasant experience you had and regret the stove and blowdryer in your room was not working. We have shared your comments with the maintenance team to take corrective actions. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was an extended stay property with a kitchen but there was nothing in the room. No dishes, pots or pans, no extra blankets or pillows, not even any lotion or conditioner. I get that they expect you to bring your own stuff but seriously? Why pay over $100 a night and get nothing?? There was also a dog staying in one of the other rooms that howled for 2 solid hours when I was trying to fall asleep. I will NEVER be staying at an Extended Stay America again.
Business response:
Thank you for staying at our hotel. We are sorry for the disappointment you had with our kitchenware policy and regret this was an inconvenience for you. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We also apologize for the dog barking and the disturbance this caused. We hope you would have alerted the front desk team so we could have a conversation with the pet owner to reiter... read more
Disappointed The room was large but not very nice. The kitchenette was dated and there were no supplies (no dishes, pots, pans or even cutlery.)
Business response:
We are sorry for not meeting all of your expectations and regret the inconvenience it caused. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel... read more
I liked that we were close enough to Metlife to see stadium. Other than that this was absolutely the worst hotel I have ever stayed at and would suggest you stay elsewhere. One room never had bed made, and dirty towels in bathroom. 2nd room smelt terrible and shower had hair dried onto walls. Bed had flatten pillows (3 on queen bed), and was extremely uncomfortable. Recliner was more comfortable. Had to use own clothing for pillow and blanket, was not willing to sleep underblankets due to dirty condition of rooms.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We hope you will give us an opportunity to serve you agai... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.