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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The check in girl was very odd and followed my bf to the vending machines just seemed like a weird place.
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the poor experience you had during this stay and regret the inconvenience it caused. We would really appreciate you giving us another opportunity to welcome you back soon. Sincerely, Hotel Management
Breakfast terrible and old... The whole place smelt like old Indian food and weed
Business response:
Thank you for your review. We apologize for the odor you experienced on your stay and the inconvenience it caused. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will afford us an opportuni... read more
Bad stay Rooms weren't properly cleaned and when spoken to the front desk they made it seem as if there was nothing to do
Business response:
Crystaly, thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Nice building and rooms. But they never clean our room in our fives days in the hotel. And they don't serve continental breakfast that was include in the reservation.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for your disappointment with our housekeeping policy and for your dissatisfaction with our breakfast offerings. We will make a note of your feedback as we plan any changes to our breakfast offerings. Please note, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for being our guest, and we would... read more
It has bad customer service, the carpets had a bad smell, the breakfast is very bad, nothing I liked
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the comments as it will help us to improve our future guest experiences. Also, your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for fu... read more
My room had a bad smells .a combination of heavy smoke and wet carpet. I checked in and checked out right away. The view of my Room 502 was overlooking a dump site and muds. The place looks very rundown. And if you are a not a smoker stay away when you are booking for this hotel Expedia doesn’t tell you this is a smoke room that’s why it is cheap.... the location also is horrible go A Marriott Hotel! I should have known better
This facility was filthy, smelled awful, the staff was rude, the building was unsecured, and the air conditioner was so loud that I kept it off. This was way overpriced and extremely poor quality.
Business response:
We offer our sincere apologies for not living up to your expectations for a perfect stay and that you felt our offerings were not convenient enough for the value you paid. We always strive to deliver a clean atmosphere, but unfortunately, we missed this during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We are also very sorry for the rude behavior of our team members. Our associates h... read more
This property was not run appropriately and it is obvious that staff are not very concerned about it. When all you want to do is take a hot shower and they there is no hot water, the staff should be willing to take the steps to make you aware of when there will be hot water. The water was not just tepid, it was freezing cold. The person at the front desk said that she would have to call her boss, nobody ever called back, and the next morning, the water was still not hot! Very disappointed. I have stayed at different Extended... read more
Business response:
Christine, we are sorry to read that your stay was overshadowed due to the unavailability of hot water. We are working on fixing this as soon as possible and regret the inconvenience it caused. What is even more disappointing to read is our team did not inform you about the issue and that they were not able to solve the problem regarding hot water when you were here. Your feedback will help us train our associates to be more diligent during such situations moving forward. Please give us a chance to regain your trust in the f... read more
Not good Cigarette burns on comforter, shower fixtures loose with mold, blow dryer did not work, room smelled of marijuana which did not go away, the hotel hallways smelled of cigarette smoke , our room would shake like an earthquake was happening but in the hallway it did not.
Business response:
Thank you for being our guest. A well-maintained property and its clean rooms set the tone for an excellent stay, but we apologize this wasn’t your experience. We understand the stress caused due to the housekeeping and maintenance issues and genuinely regret the inconvenience it caused to you. Your feedback has been discussed with the appropriate teams, and we are working closely with them to reiterate the importance of providing a clean stay to each of our guests entering our doors. Counting on your kind generosity to acce... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.