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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. The room smelled dirty and musty. The air conditioner was broken. Front desk staff said there was nothing they could do as there manager was gone for the day. After speaking to 2 diff people, they finally called the manager who greeted me (the customer) with “WHAT.” Again, after multiple complaints and back and fourth all that was offered was a 5% discount equivalent to $7. Would never return. Would never recommend. Ruined my day/night. All the back and fourth mad early me late to my event. Disaster. Horrible servi... read more
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered in your room. Even more distressing is the fact that we were able to resolve the problem to your satisfaction. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Horrible TV reception
Business response:
Brian, thank you for being our guest. We apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Disappointing Disgusting Disorganized. Don't stay! Do not stay at this hotel. I am a regular business traveller who often ends up in these types of hotels, but this was unacceptable. To provide an abridged version of the experience. I arrived late at night (3am) and there was no one at reception. I had to call a number to wake the reception-person up. They gave me my key which did not work on the door until it was replaced 3 times. When I finally entered the room it had not been made up (garbage and towels all over). I retur... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you had in both of your rooms and for the difficulties you had with the key cards. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Huge let down It was awful. I have stayed at these chained before (various locations) and it was a complete surprise to even have to write this. There was a strange odor in the halls and our room. The room was dirty and had to use a sheet to cover the chair due to some staining on it. Asked for a different room and didn’t have any. No manager/supervisor on staff. Had to wait to check in as there wasn’t anyone at the desk. Was given the run around when asking for a refund.
Business response:
Thank you for being loyal to our brand. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.