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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was not a place I would revisit again! shady people staying there! The rooms were not cleaned during our stay! Mold in the bathroom! And a terrible smell when you open your room door! The beds were small full size! Elevator was also dingy and dirty.
Business response:
Dear Margarita, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in t... read more
Terrible smell in the hall ways, no hot water, and bad service with employees that have no desire to help, especially the gal at front desk with no uniform.
Business response:
Dear Matthew, Thank you for bringing these concerns to our attention. We regret to hear about the unpleasant odor in the hallways and the issue with the hot water during your stay. It's disappointing to learn that the service did not meet expectations, and your comments about the front desk staff are noted. We strive to provide a welcoming environment and will address these matters with urgency.Sincerely,Hotel Management
I woke up to roaches climbing up the bed and roaches in the bathroom.
Business response:
Dear Jose, Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort you experienced. Finding pests in your room is unacceptable, and we take such reports very seriously. Please rest assured that we will investigate and address the issue promptly to ensure this does not happen again. We value your feedback and hope to have the opportunity to offer you a more pleasant stay in the future.Sincerely,Hotel Management
Too expensive I would not stay again. The staff is not friendly. The fridge in the room didnt work place looks like doesnt get clean daily.
Business response:
Dear SILVIA, Thank you for your feedback. It's disappointing to hear that your experience didn't meet your expectations. We strive to offer value and maintain a welcoming atmosphere, so your comments are taken seriously. We will use this information to ensure improvements are made where needed.Sincerely,Hotel Management
I would NOT be booking here ever again. The staff was unaccomodating, besides Destiny. Our room was filled with baby roaches and we even found a bed bug on one of the beds. I DO NOT recommend this hotel at all! You get what you paid for and it was a cheap price to book for the weekend. However my guest and I had to go to Walmart to purchase camping cots because we refused to sleep on those beds after we were not able to get another room at the same hotel OR at their sister hotel about 10 mins away! It seems like this hotel i... read more
Business response:
Dear Daddy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room we stayed in was dirty, hair left on the tub, fridge was dirty and the kitchen wasnt properly clean.
Business response:
Dear Keven, Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered in your room, including the condition of the tub and kitchen. We understand how important a clean environment is for our guests, and it isn't enjoyable to hear we did not meet those expectations. Your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope for the opportunity to provide you with a more satisfactory experience in the... read more
The lobby is dirty and smell like cigarettes, the room wall and doors are dirty, for the utensils you have to ask the staff to bring them to you... I reserved for 2 nights and we lasted 30 minutes and left to another hotel... I will never stay there, the owners should stay a couple of nights to understand my point.
Business response:
Dear Claudio, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered in the lobby and your room. It's disappointing to hear that your stay was cut short due to these concerns. We understand how important a clean and welcoming environment is and will address this feedback with our team to make necessary improvements. Thank you for bringing this to our attention.Sincerely,Hotel Management
Ngl I wouldn’t go back to this hotel. I actually can’t rate it 0/10 but if I could I would. Staff was just fine, the room had a weird smell, the bathroom doors weren’t locking, and the next morning, the breakfast was either a strawberry bar, a muffin or an oatmeal and coffee or hot water, I really can’t see how that’s a breakfast. I was just going to watch El Clásico and didn’t even had too many good expectations but this really did not work for me.
Business response:
Dear Lionel, We regret to hear that your stay did not meet your expectations. We are concerned about the issues with the room and breakfast options. We appreciate your feedback on these matters, and our team will address them to enhance future guest experiences. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.