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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
El vuelo se retraso y al llegar no contaba con la reserva
Business response:
Dear Sara, Thank you for your feedback. We’re sorry to hear about the issue with your reservation due to the flight delay. This is not the experience we aim to provide, and we understand how frustrating it must have been. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
My room had roaches and the ac was broken. The entrance door that is key access only at night is left ajar for anyone to go in and out. Staff is non-existent after hours. Upon check out, the front desk staff was asleep and had an attitude when I called for assistance with check out. I will not be staying at this location again. I will be visiting this area again repeatedly with my family and was hoping this would be my go-to hotel. Clearly this visit by myself showed me this is not the place we will select for our stays .
Business response:
Dear Wingrove, We regret to hear about your recent experience and sincerely apologize for the challenges you faced. It is unacceptable that you encountered pest issues and service lapses during your stay. Safety and comfort are paramount, and we are addressing the concerns regarding access and staff availability. Your feedback is invaluable for our improvement, and we appreciate you bringing these matters to our attention. Thank you for sharing your thoughts.Sincerely,Hotel Management
Very filthy and rude staff
Business response:
Dear Lesly, Thank you for your feedback. We are genuinely sorry to hear about your experience and regret that it did not meet your expectations. We are taking your concerns seriously and will address the cleanliness and staff behavior issues to improve our service. Your comments are valuable to us as we strive to provide a better experience for all our guests.Sincerely,Hotel Management
The hotel turned us away upon arrival and we never stayed
Business response:
Dear Stacey, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced upon arrival. This is not the service we aim to provide, and we regret any frustration this caused. Your feedback is important, and we will address this matter to prevent similar situations in the future. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Management
Pretty dirty the hall ways, no house cleaning, practically almost all homeless people and people like me (not aware the situation) are staying. In addition, my flight was late and couldn’t check in after 11pm and marked as no-show and cancelled my paid reservation and reject refund also.
Business response:
Dear David, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.