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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I checked in for one night. Upon checking in I found roaches in the kitchen area. Room was dirty. I took videos showed the lady at the front desk. She stated there is nothing she could do. She referred me to an email I have yet to get a response.
Business response:
Dear Cesar, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
9:30 pm, check in. After opening the door to our room we heard the banging clanking of the AC fan. 80 degrees today so the AC is a must. inquiring at the front desk and Front desk attendant, Destiny, said there's nothing she can do except tell me to wait until the morning to call maintenance or call guest services tomorrow. (we're here one night) I asked if there was something she could do. she retorted "I gave you 2 options but you don't want to listen." I said okay, please tell me what the 2 options were. she repeated I co... read more
Business response:
Dear Jesse, Thank you for your feedback. We apologize for the inconvenience and the poor experience you had with our air conditioning and front desk service. This is not the level of service we strive to provide. We are addressing the issue with the AC and will ensure that our staff handles such situations more effectively. Your understanding and patience will be much appreciated. We hope to welcome you back for a much better stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
Roaches Roaches. Left the first night and found a different hotel. They wouldn’t refund the first night despite me not staying. Avoid at all costs. Pay more somewhere else and sleep better.
Business response:
Dear BRANDI, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Worst experience here ever I Had To Call The Cops Just To Get My Key Card Renewed, From the moment I checked in the whole side of the second floor smelled like smoke and my room smelled like smoke mostly in bathroom area
Business response:
Dear Alnasia, We deeply regret the inconvenience you experienced during your stay. We sincerely apologize for the key card and the cleanliness issues on the second floor. Your comfort and safety are our top priorities. Our maintenance team and housekeeping will address these concerns with utmost priority. Furthermore, we strictly prohibit smoking on our property. Thank you for bringing this to our attention so that we can address this with the relevant team. We look forward to making things right in the future. Sincerely,Hot... read more
Mala atención y hospedaje He tenido una experiencia muy desagradable, desde el inicio del check in pueden inclusive chequear en las cámaras la persona que nos recibía, muy grosera y se demoró demasiado, yo tenía que descansar para irme a trabajar hoy fue fatal, he tenido anteriormente buenas experiencias en este hotel y pues esta no fue nada buena, la habitación estaba con el baño sucio y poca limpieza, por favor busquen la opción de darme crédito de esta estadía que no estoy conforme
Business response:
Dear Edwin, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
When I checked in my room, had to be changed because I found roaches.
Business response:
Dear Zackary, Thank you for sharing your feedback with us. We deeply regret the inconvenience you experienced with the cleanliness issues in your initial room. This does not meet our high standards, and we understand the distress this must have caused you. Your comfort and safety are paramount to us, and we assure you that we are taking immediate action to address this issue. Thorough cleaning and pest control measures are underway to uphold the standards we are known for. Please allow us the opportunity to make amends and p... read more
Go Somewhere Else We had to stay in a hotel while our apartment was being renovated and chose this hotel because it was pet friendly and had a kitchenette with table/cookware included. Not only was our room dirty, we had roaches in the kitchenette, we had to request the table/cookware and were told we'd be up charged for appliances that were supposed to be included. There was never anyone at the front desk when we needed assistance. There were burn marks on the floors. And the plastic tub they gave us our mismatched kitchenw... read more
Business response:
Dear Guest, Thank you for your review. We’re very sorry to hear about the cleanliness issues, roaches, and lack of proper service you experienced. This is not reflective of our standards, and we’re addressing these concerns with our team. We apologize for the inconvenience caused by the missing cookware and the quality of our breakfast offerings. Your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.