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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible
Business response:
Dear Anthony, Thank you for staying at our hotel and sharing your comments. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Don’t stay here if you value your health. This was the dirtiest place I’ve ever stayed. There was literally blood splatters on the wall, the tub faucet ran all night, the carpet was filthy, cabinets broken, the wall fixtures all had black grime and the backsplash in the kitchenette was half way off the wall. The smell in this place was absolutely atrocious. The worst place ever.
Business response:
Dear Rebecca, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
I booked a 2 queen bed room and none were available when I came to check in. Dirty property. It's been 1 hour since check in and can't get a hold of an expedia representative.
Business response:
Dear Shalin, Thank you for choosing us. We apologize for not meeting your expectations. Your comments are critical and shared with our housekeeping team to review and address adequately. Also, we regret your frustration and inconvenience caused by the unavailable front desk, and your remarks are passed on to the concerned individuals for further improvement, and we will ensure the lapse in service is not repeated. Please allow us another chance and revisit the next time you are in the area for a flawless experience. Sincerel... read more
nothing
Business response:
Dear Dwight, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
The staff was outstanding. Super friendly and understanding. Unfortunately, when we arrived to the room it was dirty (chicken bones under the sofa bed), so we decided to leave. We showed the lady at the front desk the pictures and immediately apologized and processed a refund.
Business response:
Dear Carlos, Thank you for your feedback on your recent stay. We're sorry for the cleanliness issue with your room and understand why you left. We appreciate you showing pictures to our staff, who apologized and refunded you. We take cleanliness seriously and will investigate to prevent future occurrences. Please reach out to us if you need further assistance. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Staff were excellent. Hotel run down. Handle to exit the room broken, lamp broken, TV didn’t work, no cups or utensils in kitchen.
Business response:
Dear Laurie, Thank you for choosing us. We are sorry for not meeting all your expectations. Our housekeeping team works hard to keep the entire hotel clean and up-to-date. However, we are sorry if they missed catching the areas you mentioned. We have shared your remarks with the housekeeping and maintenance team to review the room and take action accordingly. The kitchenware of your suite is kept at the front desk team to ensure cleanliness, and our team gladly delivers them to the guest. We apologize if we did not communica... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.