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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay AWAY!! NASTY!!! The hotel overall smelled horrible. Like broccoli and cigarette smoke. My room looked like a jail cell. It was bare and also smelled horrible. The kitchenette was completely empty. There was no microwave or coffee maker. The tv didn't work. There was only a very thin cover for the bed. Sheets were clean, but felt like sand paper. The floors were so dirty that the towel I put on the floor was black from me walking around the bathroom barefoot. The morning staff was rude when I asked about the breakfast th... read more
Business response:
Dear Sandra, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
Well made reservations vía Expedía upon arrival staff didn’t have the room I requested available, luckily a room came free but room had a horrible stench, only one towel available that was clean other towels had hair on them… definitely wouldn’t stay there again!
Business response:
Dear Marcos, Thank you very much for posting a review of your stay. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Found a bed bugs in the bed. Carpet was smelling bad and a big holes in the carpet. No amenities at all not even a bottle of water. I took a picture of the room condition. Towel was dirty and had black stain . No hot water. Waste of money. I booked 2 rooms checked in March 5th and checked out March 6th . Horrible experience. Want my money back I have spend almost $200 for 2 rooms .
Business response:
Dear Rohit, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
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Business response:
Dear Joseph, We are disappointed that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.