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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire place place smelled of mold and mildew and our room had a leaky toilet. Will not be back.
Business response:
Dear Natasha, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Where is my refund? The Hotel was booked up, I didnt have any where to stay and I could not get my money back. I am owed 80 dollars.
Business response:
Dear Bennie, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel ... read more
There were roaches in the room, broken cabinets in the bathroom, bathroom stinks!
Business response:
Dear Paulinus, Thank you for choosing us. We are disappointed to read about the concerns with your suite, and our housekeeping and maintenance team will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding visit, so we hope you will revisit so we can show you the hospitality you deserve. Sincerely,Hotel Management
Poor keep up The floor we were assigned to had a flood and was being dried. The room had no security arm on the door. The door looked like it was broken into. We had to pass the key card numerous times to get in. You can only use the feont doors. Other doors wither had broken handles on out aide or the key card wouldnt open them. Would never stay their again
Business response:
Dear JEFFREY, We are very disappointed that we did not meet your expectations during your visit. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
I did not get a room! I did not receive any notification from hotel about rooms not being available due to broken water line and a bunch of rooms closed. Zero communication, no reimbursement offered either. I needed to find another hotel and transportation late at night on my own.
Business response:
We deeply apologize for the inconvenience you went through during this time. We unfortunately cannot control weather related issues such as freezing temperatures and pipes bursting. We would like to have contacted you earlier as we did with most of our guests, unfortunately, you booked through a third party and your contact information was not provided to us. We would gladly reimburse you but, again, you booked through a third party and will have to go through them for approval. If there is anything we can do to assist, plea... read more
I DID NOT STAY AT THE SUITE. THE ROOM FLOOR WAS SLICK AND FILTHY, THE BATHTUB HAD WATER IN IT AND MANAGER SAID THAT THEY HAD NO ONE TO CLEAN THE ROOM AND NO OTHER ROOMS AVAILABLE. HAD TO GO TO ANOTHER HOTEL AND REQUEST REFUND. LATER FOUND THAT MY CARD HAD BEEN PUTON A HOLD FOR $150.00 TWICE AS A DEPOSIT AND HAS NOT YET BEEN RELEASED. SO UPSET.
Business response:
We do apologize for the inconvience due to water damage at the property. All charges to your card were refunded and released by the property that same day. you will have to contact your bank as they can take 3 to 10 business days to release fully to you. If there is anything further we can assist with, please let us know.
Supuestamente NO fumador y apestaba mucho a cigarrillo. 2 abitaciones frente y lado mucho ruido hasta tarde. No check out desde 10:00 p.m.-7:00pm. Muy malo. No lo recomiendo.
Business response:
Dear Jose, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for your inconvenience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can improve our service to our guests. We cannot thank you enough for your patience and understanding. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
The hotel overall is completely NASTY. The outside is clean but once you
Business response:
Dear Brianna, Thank you for taking the time to give essential specifics in your evaluation of our hotel. We work hard to give our guests a clean and comfortable environment; regrettably, we failed, and we're sorry that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.