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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had no toilet paper. The water wouldn’t get hot. The elevator broke.And the bathroom sink and toilet keep clogging. It’s nothing like the pic on the website. I would never stay there again
Business response:
Dear Jamie, thank you for choosing us. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We are sorry to read you had several issues while you were here, and your feedback has been shared with our maintenance team to ensure similar problems are better handled in the future. We are working hard to improve and would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels brin... read more
No information given There was no information given about towels, soap or bedding daily. There was a hole in the wall in my room Nothing around the room about a number to call front desk.
Business response:
Janice, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodation... read more
Don't go there The worst hotel I was ever been to. The hotel made double booking to the room and I entered sleeping guests room. I order two rooms and got only dirty one as they had no clean room and I slept on the floor. The air condition was not working and the room was dirty, oily and public toilet were cleaner than the room I got. At 6 AM house keeping was entering the room without even knockings. Breakfast is coffee without even cream. Don't go there. Sleep on the woods if will be more safe and clean. I'm traveling for ... read more
Business response:
Amir, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for the issues you encountered with our service and accommodations. We have followed up with our respective teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Our room was not dirty but it had a very atrong smell of cigarettes, my husband went right away to ask to be changed but the front desk told us that that was the room assigned for us that if we wanted to go she will refund us but it was very late and honestly we couldn't find another hotel available . I have asthma couldn't sleep all night, what i noticed early in the morning when we left was that the hotel parking was almost empty so i am guessing we could have been changed to another room. The bad thing is that my room was... read more
Business response:
Mary, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to o... read more
Staff was nice. Elevator was broken my whole stay. Smoke detectors were broken off and had exposed wiring. Lap shades were broken and falling off light fixtures. Outlet was broken with exposed wiring. Smelled really bad like mildew and musty towels. Carpet was filthy and smelled bad. And there were roaches.
Business response:
Takiyah, we appreciate you sharing your feedback. We also appreciate you bringing these matters to our attention. We take this very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I wasn’t able to check in. The place isn’t open from 11p-7a so if you arrive late, too bad, and they will still let you book after they close even though you can’t check in.
Business response:
James, thank you for your recent stay with us. Based on your comments, we regret not meeting these expectations during check-in. Please accept our apologies for what you experienced. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. Sincerely, Hotel Management
No late check in and they gave away my room because I did not arrive before 11pm
Business response:
Cody, we regret any miscommunication in regard to your late check-in request and are sorry for the inconvenience this caused. We will be reviewing with the front desk team to see what went wrong. Thank you for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.