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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Condition of room not good
Business response:
Jennifer, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure spotless accommodations for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our guestroom service moving forward. Please consider giving us one more chance, so we can redeem ourselves. Sincerely, Hotel Management
STAY AWAY The entire place smelled like smoke. Lights flickered by the bed. Tv had no service. Agent said it’s because it’s on satellite and cuts in and out briefly, but didn’t have all night and offered no assistance. Worst place ever to stay for the money. Horrible
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
This property is filthy. The rooms are disgusting and were not clean. Refrigerator had mold. The lock on door did not latch, it was broken. Our shower didn’t have a curtain. The water spilled out and created a puddle on floor which was unsafe for an elderly person. The tv remote had no batteries and we could not use it. Nothing close by in the area to eat. Seems like very unsafe area. Never staying there again!
Business response:
Adriana, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The smell is unbearable, I’m pretty sure the carpet is from the 70’s. The Expedia site gave a false impression of the facility.
Business response:
Angela, thank you for evaluating your recent stay with us. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and the department associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Cleanliness not Wouldn't recommend for families never enough for four people i did Finley went and got my own supplies
Business response:
Richard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst hotel ever. Requested a late check in as flight was not landing until 11pm. Showed up at 11:30 and doors were locked. Nobody waited as promised. Called and they promised a manager would be back in 15 minutes to check me in. At 1 am after several more calls they finally said nobody would be showing up to let me in. Stranded outside for the night. They charged me anyway and it has taken 5 plus calls on hold for very long times to attempt to get a refund. Still haven’t seen it yet. The only thing they did timely was charg... read more
Business response:
Bart, it is disheartening to read your comments and regret the inconvenience you encountered. We are truly sorry for the frustrations you experienced upon arrival and that we were unable to accommodate you this time. We are very concerned and assure you to review this matter. Unfortunately, financial inquiries on reservations made through a third party website must be made through them, and we suggest you contact them directly. If you may need our assistance, then please feel free to reach us out. We hope to serve you on a f... read more
Hair and Smoke The property was not clean. The room was non smoking but it smelled like cigarettes. The room did not have a phone or remote for the television. From the cabinets to the bathroom there was remnants of hair. Hair on the walls and hair on the bathroom faucets. This was possibly the worst stay I have ever had and the description of the room was not accurate at all.
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.