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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not stay because your stupid app booked a hotel that was full.
Business response:
Thank you for taking the time to share you concerns. We are sorry for not being able to accommodate due to the third-party website. We regret the inconveience you had and hope to have an opportunity to serve you on your next visit our area. Sincerely, Hotel Management
When I arrived the room was dirty, no comforter on bed, dirty bed, sheets not changed, dirty towels on the floor, trash can full of trashy, no fresh soap. HORRIBLE EXPERIENCE. When speaking to staff they did nothing to accommodate or get the room cleaned!!!!!
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss this with our housekeeping team to be more diligent. We hope you will give us another opportunity to accommodate you. Sincerely, Hotel Management
No Room and yet No Refund The hotel was overbooked, so my room had been given away by the time I arrived. Now I am fighting to get my money back. Don't know why I would have to fight for a refund when it is evident that I never checked-in.
Business response:
Thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
I wouldn't book here again. I had a reservation. Upon arrival, they told me there weren't any rooms available. Hotels.com shows a 3pm to midnight check-in. We arrived at 6pm and the front desk person said they are first come first serve. She said we weren't there by 3pm. With a reservation? None the less, we had to look for a different hotel. On top of that, they charged me for rhe room. I had to call several times to get my a refund
Business response:
Abraham, thank you for your candid evaluation. we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The towels were dirty, the room smelled horrible, I was on a non smoking floor bc of my daughter’s asthma but it smelled like cigarettes and my son got bit by a bug. I would NEVER stay here again and was super pissed I even had to pay for one night
Business response:
On behalf of our entire team, please accept our sincerest apologies for the difficulties you and your family experienced. We do not take these concerns lightly, and we will address this matter with our housekeeping department to ensure that it does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Jessica, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.