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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is nasty, reeks of pot on every floor, first room we got smelled of stale cigarette smoke, second room was a bit better but remote didn’t work. I wouldn’t stay here ever again place is just run down and gross. Only pro was the super nice lady at the front desk when we checked in.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you had in both of your suites. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My family was not able to check in!!! They have to go and find another hotel late at night. I I'm very disappointed
Business response:
Omar, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Mary, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jason, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Our room reeked of cigarette smoke smell despite their claim of smoke free facility. The staff assured us that the previous guests were charged extra for violating the smoking policy but I don't see how that compensates my family for the smokey room. They unexpectedly required $100 cash deposit up front because we were using a debit card instead of credit. Apparently they attract guests who cannot pay the bill. Loud music played late into the night in the parking lot one night. We moved our future reservation to a much nicer... read more
Business response:
Ryan, thank you for your review. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we regret your disappointment with the incidental charges. Moreover, we apologize you were disturbed by noise from nearby guests. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had yo... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Do not stay here! Had to run the clerk down who was out back smoking a cigarette. People walking around without masks. Just didn’t ‘feel’ clean... will never choose this location again.
Business response:
We are sorry for the instance you mentioned and that you were disappointed. We are committed to ensuring a safe, comfortable environment for our guests, and we regret the observations you outlined. All your concerns will be addressed with our team and we hope you will consider giving us a chance to make it up to you. Sincerely, Hotel Management
NO room with NO REFUND I’m never using this site again, they booked me a room and took payment before I even checked in. Made it to the hotel and they had NO rooms available. I’m still trying to get a refund. That’s bad business
Business response:
Danyale, thank you for staying with us and for leaving a review. We regret the issues you had with your reservation and we are sorry for not being able to accommodate you this time. Unfortunately, financial inquiries on booking made by a third party channel must be made through them, and we suggest you reach out to them. Thank you again for being our guest, and we hope you will consider coming here in the future. Sincerely, Hotel Management
Worst in Memphis Wifi was trash wanted me to pay extra for higher speed which didn't make a difference. Sold my original room and made me pay for an additional room fee which was 60 dollars extra so basiclly i paid twice and had to call hotels.com for a refund and yet to get my 60 dollars back for they're mistake of making me book a higher room when paid and booked already. Also phones had 1 bar of service for Verizon and at&t phones. Getting booked took a hour and thirty.
Business response:
Austin, thank you for your review. We are sorry for the inconvenience you had with our wifi. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. We also regret the billing mistakes you faced and the difficulties it caused. We hope this isolated incident will not deter you from choosing us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.