Extended Stay America - Memphis - Airport

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

I don't have a reservation in your name, nor do I have any no show charges showing for today. I am not sure what you are talking about. 

Business response:

Leon, thank you for your review. We are sorry for the smoke smell you experienced and regret the inconvenience caused. Even though we are a non-smoking hotel on a rare occasion, some guests do not comply. We appreciate you bringing this to our attention and hope you will revisit us so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Sara, thank you for taking the time to review your stay. We are sorry for the issues you encountered during your stay, and regret your visit was not a pleasant one. We understand the importance of a clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to be more diligent going forward, ensuring this is not repeated. On a positive note, we are pleased you liked our front desk associate. We hope you will give us an opportunity to restore your confidence in us on a future visit.... read more

Business response:

Thank you for staying at our hotel. We are sorry your visit was not a pleasant one and regret your non-smoking room had a smoke odor. We have shared your comments with the housekeeping team to make sure this room receives a deep clean. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Shanina, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Even though the rating given does not reflect your generous compliments, we are glad you enjoyed our clean and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management