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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk nightmare and NO HOT WATER The lady at the front desk was so ignorant. Didn’t tell us there was NO HOT WATER until 30 minutes after we checked in to which she responded not my problem maintenance works 8-5. This was 9pm when I was trying to bath the baby after traveling all day. I asked to just refund us so we could elsewhere which she also refused. She was so ignorant. We checked out and called corporate.
Business response:
Dear Melissa, please accept our apologies for the difficulties you encountered and that we were unable to fix the issues to your satisfaction. We have shared your feedback with the concerned team members, and steps have already been taken to prevent these issues from happening again. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
The lady was outside smoking instead of checking people into the hotel.
Business response:
Thank you for letting us know about your stay. We are sorry for not meeting your expectations with your stay. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They had no hot water during this coronavirus pandemic. Also the mattress on my bad was bad! The bed sunk in on the right side and was stiff in the middle. This created a slope in the bed which made it hard to sleep and gave me back pain.
Business response:
William, thank you for your review. We are very sorry for the inconvenience you encountered with the bed and also for the disappointment you had with the lack of hot water in your room. We have alerted our maintenance team, and they will check the water temperature. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
My card was charged $295!!!!! i need someone to email me immediately!
Business response:
Thank you for being our guest. We apologize for the inconvenience you experienced. Regarding the charges, if it is yet unresolved, please feel free to reach out to our front desk as our associates will be happy to assist you further in regard to the same matter. Sincerely, Hotel Management
Bring earplugs and a weapon. This was the noisiest hotel I believe I have ever stayed in. The windows and walls are so poorly constructed that they have no soundproofing at all. The highway is across from the parking lot and you can hear it just as you would if you were to stand outside. It is an extended stay hotel, the first one I have tried so I guess the other tenants/guests forget that there are others there just to get some rest. There was banging of doors and stomping on floors most of the night. If all that was not b... read more
Business response:
Bret, thank you for your review. A restful stay is any guest initial expectation; hence we are sorry for the noise issue you had and regret the inconvenience caused. We wish we had the opportunity to address the problem while you were. Kindly note, our top priority is the safety and security of our guests. Our team is well trained to handle any situation and maintains a good environment. On a positive note, we are happy to know you liked your comfortable suite. We hope this isolated incident will not deter you from returning... read more
No cups, glasses or anything in room. Stated King bed on internet only Queen. I would not stay in this hotel again.
Business response:
Thank you for choosing our hotel. We are sorry to learn your room did not have the amenities you needed. Kitchenware for your room is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Thank you for choosing our hotel. We are sorry to learn your room did not have the amenities you needed. Kitchenware for your room is also available and kept at the... read more
Business response:
Dwanesha, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.