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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not staying there again. The carpet was very stained and we had to kill a very large cockroach in our room. Check in took a very long time, we had to ask for toilet paper, and the coffee area hadn't been wiped down in a long while. Even though we had a Saturday night in Memphis, we checked out and drove 13 hours home instead.
Business response:
Carla, thank you for your review. We regret the issues you faced at check-in and apologize for the housekeeping issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Terrible This was a very uncomfortable stay. First of all they didn’t have the room I reserved so four women had to sleep in one king sized bed. Secondly, the whole building smelt like smoke. There was no toliet paper in the bathroom and they said that we had to go downstairs to get the toliet paper. To replenish towels they also said we had to go downstairs to get more towels and wash rags. The service was decent but overall it was just a terrible experience. The actual room looks nothing like the picture. I WOULD NOT recom... read more
Business response:
Jalyn, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
This sucks Very poor customer service and hotel did not have clean towels or breakfast like they said
Business response:
Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. Also, we are sorry for your disappointment with the lack of amenities. We value your concerns and hope to have another chance to prove ourselves. Sincerely, Hotel Management
The woman at the check in desk would not let me check in and then refused to cancel the room!
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We do appreciate your concerns and hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Terrible customer service When I made my reservation I added that I needed a room on the first floor near an exit because I have a disability. Upon check in I was out on the second floor. I got to the room and it was not a room with a pull out couch. I called to tell them they put me in the wrong room and they moved me to the 3rd floor as far away from the elevator as possible. (There is no way the hotel was that booked when I made my reservation. This should’ve been made a priority.) THEN THE TOILET DIDNT WORK!!
Business response:
Jessica, thank you for your review. We are sorry we were unable to accommodate your request this time and regret the inconvenience it caused. We are working with our reservations team to make sure that we are "on the same page" for future reservations. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Worst Stay Ever When we walked in to check in the lobby smelled like marijuana. The clerk at the desk was not friendly and acted like we were inconveniencing her. She sounded like a recording. Was nothing like described in the booking. At 3 am it sounded like they were landing every single plane they had at the airport. Signs outside the lobby doors said no smoking in this area. The clerk and other employees were smoking right there at the door.
Business response:
Johnny, thank you for your review. We apologize you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Also, e are sorry you were disturbed by noise from the airport. While the attraction to our hotel is our location near the airport, we do understand that noise from the airport can be disruptive. Moreover, we value your additional feedback and hope to have... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.