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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nobody clearing , the first room I entered was very dirty . Lining was messy. Look like no one clear. Second one is better. But, still look like unclened
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Was accused of smoking and was told to leave (i dont dmoke nor drink) On my birthday at that.
Business response:
We regret the inconvenience you had been through. The incident you mentioned will be reviewed with our team. Thank you for sharing your feedback with us. Sincerely, Hotel Management
Horrible hotel stay First and foremost the pictures advertised on the website, the hotel room looked NOTHING like the photos of each room. I drove in from St. Louis Mo for one night only. I got to the hotel to check in around 8 pm. I stood at the front desk for exactly 5 minutes before the front desk person decided to come out of the office. I was not greeted just simply asked, are you checking in. I responded yes. After she finished the check in process I was given a key card in a folded up, staple piece of cut out super wi... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry this was not handled correctly by our associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and hope you will give us another chance to show ... read more
Poor cleanliness, ask manager to change room he went first to check the room before believe in his customer
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.