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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel of horrors The floors are sticky they don’t have a complimentary breakfast like they advertise the checkin lady we had was extremely rude the elevator sounds as if it’s going to lock up or go crashing at any second the stairwell is extremely creepy. I will not be staying her again.
Business response:
Derrick, thank you for staying at our hotel. We are sorry for the housekeeping and maintenance issues you encountered during your visit and regret the poor service you received from one of our associates. We understand your frustration and have shared your feedback with the appropriate teams so that we can improve our service and facilities going forward ensuring it is not repeated in the future. We also appreciate your comment regarding the breakfast. Please consider giving us another chance to prove we are up to the task o... read more
There is trash under the furniture in the Room, they didnt have rooms ready at 3pm and was understaffed for housekeeping which left a long wait for pple, hall carpets were filthy, side doors werent workin & when i went to front desk to get new keys after mine wouldnt work there wasnt anyone at desk for about 40 minutes.
Business response:
We apologize for the cleanliness issues, which made you feel uncomfortable. Your experience regarding the unclean rooms are noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so our future guests do not experience such issues. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
The WiFi was horrible even though I paid for the high speed internet. I couldn’t even stream movies without it disconnecting or buffering.
Business response:
Thank you for taking the time to write a review of your recent stay. We apologize for the connectivity issues in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Thank you also for being our guest, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
Where do I start? First, we had a VERY late check-in. We didnt arrive to the location until after 1am. The check-in was fast and easy once she made it to the desk to open the door. Everything went bad once we were trying to get into the room. We tried the key SEVERAL times all ways and was unable to get into the room. I went back downstairs and called the number again because the agent wasnt @ the desk just as the first time. So, she comes back down I proceed to explain we are unable to get into the room she says well some o... read more
Business response:
Thank you for reviewing your visit. We are extremely sorry for the maintenance and cleanliness issues you encountered and regret you could not stay with us this time. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our service and facilities going forward ensuring it is not repeated with the future guests. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hot... read more
This was the worst hotel I ever stayed in My room was not ready after I arrived 1 hour early. I was turn away an told to come back at 3:00 when I came back at 3:00 my room still was not ready for an hour. This use to be a good hotel under a different owner. I will never book it again!
Business response:
Thank you for being our guest once again. We are sorry your suite was not ready upon arrival and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and the front desk team to improve our services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The staff was very nice and helpful but the stay at the hotel was horrible. The first two nights of my stay the police was called for a problem across the from me. I didn’t get much rest, there was some lady and her husband or boyfriend fighting all night. I’ve never been to a hotel where the police was there almost every day for a problem. I was very disappointed.
Business response:
Tavarius, thank you for being our guest. Although you liked our courteous associates, we are sorry for the unpleasant stay you had with us and apologize for the inconvenience you had due to the other guests on the property. We wish we had the opportunity to address the problem while you were here. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Free breakfast is terrible. Only serve coffee and breakfast bars.
Business response:
Thank you for your review and for choosing to stay at our hotel. We are sorry you were disappointed with our breakfast and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management
Allergy alert Entering the hotel you would think it’s very nice and clean. Once you get off elevator you begin to smell either cigarettes or just funk. The bathroom seemed a bit dirty especially the sink area. The noise level was low though so that was good!
Business response:
Jacqueline, we sincerely apologize for the inconvenience you encountered during your stay, which made you feel uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures moving forward. Meanwhile, please be assured your concern will help us enforce our no-smoking policy more efficiently. Counting on your kind generosity to accept our apology, we hope you will consider returning t... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.