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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed No thank you. No thank you very much. There was noone to greet us. When the clerk finally came, she had a big frown. The pillows were sad and like thin tissue. When we came back to the lobby we had to wait again as noone at desk. We asked for extra pillows and clerk ssid no, there aren't any. Bed had crackly crunchy mattress cover that didn't breath.
Business response:
Thank you for sharing your experience about your recent stay. We are disappointed you were not happy with the pillows and bed which impacted you getting a restful night's sleep. We value our guests and we will share your comments with our leadership team. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Thank you for being our guest, and we would love the... read more
I had so many visible bugs I could of cried... This place is cheap but DISGUSTING!!!!!!!!!!!!!!!!!!!
Business response:
We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider giving us another chance to prove we are up to the task of delivering excellent... read more
Not Recommended There were lots of roaches. Microwave was filthy. Was not comfortable using anything because of how dirty it was. Roaches in the drawers, in the tub. Just really gross.
Business response:
Thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Paid money for hotel get to the property couldn’t check in because I didn’t have a major credit card very upset
Business response:
Tabitha, thank you for being our guest. We never mean to disappoint our guests in any way, so we are sorry to have let you down with our hotel policy. Thank you again for being our guest, and we hope you will stay with us the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.