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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super dirty Rooms, worst place ever to spend a night. insects and cockroaches all over the place.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and insect-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again... read more
My room was dirty. Lamp shades has food & grime on them. Capet was stained and the kitchen cabinets doors were falling apart. The television was all lopsided as well
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
Terrible Experience I did not stay. I looked at the room, it didn't look clean and it smelled very bad. I immediately told the lady at the front desk to cancel my stay. I expect a full refund for this booking.
Business response:
Youriy, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Regarding your concern about the refund, please feel free to reach out to our front desk so that they can assist you further. We understand the frustration and sincerely hope you will provide us another opportunity to serve you... read more
Roaches Was very disappointed when there where roaches in my room, not just one but 3!!!
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The outside of the building looks great. Even the rooms appear to be clean. But there was a roach problem and I was woken from my sleep around 4:30 AM being bitten by bedbugs. After alerting the staff the GM said there was no proof of bedbugs, even though I have photos and bites all over me. The GM told Expedia that pest control had already come by before 8AM and they found nothing. I went back to the property, the GM tells me that pest control would be there between 11AM-2PM he wasn't sure of the time, and stated I would no... read more
Business response:
Dear Rosalind, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.