This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the worse place to stay. They had trash by back door. Bugs in rooms. Never going here again
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the cleanliness issues and the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
There was no availability. The lobby air was stale and smelled dirty.
Business response:
Thank you for taking the time to provide your feedback. We are sorry our hotel was overbooked and unable to accommodate you. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The only great thing was the price! Actually no, that was terrible. It should have been FREE. THIS HOTEL NEEDS A BULLDOZER. ROACHES, OLD RAGGEDY FURNITURE, TERRIBLE ODOR IN A NON SMOKING ROOM, HOLES IN THE WALLS, CHEAP PILLOWS, STAINED SHEETS...THE ENTIRE ROOM AND HOTEL WAS AWFUL.
Business response:
Thank you for your review of your stay. We apologize for the issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. Also, our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We will also sh... read more
I ask for the one bedroom suite i didnt get that tgey gave me the delux king i had my 19 year old daughter wanted privacy was disappointed then the t.v wadnt working jacob had to come up to my room i just had work 3 shifts was tired couodnt get comfortable wasnt sure if i had to change rooms due to the t.v so once that was fix finally bath an laid down Ac started making noise poping room 231 i wanted to do monthly but the property cant commondate me with the size of what i needed the first day which was the 18 or the 19 the ... read more
Business response:
Felicia, thank you for your review. We apologize we were not able to accommodate you with the suite of your choice and the issues you encountered in your room. We are working with our maintenance and front desk departments to make sure corrective actions are taken to prevent such issues in the future. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The first room we got was terrible and nasty it was soap thrown in the tub shower curtain was too long in the tub the bathroom make u not want to come back the house keeper was a bit of a ????? to ask me to check out and go somewhere else but the front desk person found us a little bit better than the first one and in the other room the tissue roll tissue roll kept falling on the floor shower curtain was too short while taking a shower water was running on the floor where u could slip on the floor I was told u do a little br... read more
Business response:
Joyce, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback about the condition of your rooms and your breakfast experience Your feedback is shared with the appropriate teams to ensure we deliver superior service levels making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you o... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.