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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelt like smoke and there wasn’t a trash can in the room or bathroom.
Business response:
Thank you for being our guest. We are sorry for the smoke smell you experienced in your room. We have asked our housekeeping team to deep clean the suite to remove the odor. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This hotel was disgusting and dirty. Bathroom was not clean, floors were dirty. Fingerprints on walls, very prooly maintained. Only thing nice was the ladies at the check in desk. Would never stay here again.
Business response:
Margaret, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. On a positive note, we are happy you liked our front desk associates. Thank you again for your feedback, and we hope you will reconsider and give us an opportunity in the near future to show you the hospitality for which we a... read more
The hotel was suppose to be smoke free but i got woken up by someone smoking and ironing board was broken
Business response:
Marvin, thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Also, your concern for the ironing board in your room has been shared with the maintenance team for review and action. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Extended stay cut short Well the staff was good the hotel it self not so much. For starters it smelled like it standing water on the second floor. The elevator sounds like it needed work with all the scraping. They have roaches. The bedding was not clean it was all stained and they had roaches I got pictures attached
Business response:
Roy, we sincerely apologize for your less than stellar stay. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of providing excellent service and well-kept rooms to our future guests. Also, your concern regarding the updates is appreciated, and we will use it when planning for renovations. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The price was good and we were only there one night. However, with that said, there were NO amenities - cups, kitchen supplies, etc. We saw the sign that said if you needed any of these items (list given), please ask the front desk. I did and they said they did not have ANYTHING - no extra pillows, coffee maker - not even a cup. Who doesn't supply at least a cup for the bathroom? She finally found three paper cups for us. If I was planning on being there for more than one night, I would be very disappointed and would not hav... read more
Business response:
Thank you for sharing your experience. We are sorry for the lack of amenities you encountered during your stay and regret your stay was not a pleasant one. We have taken note of your review and have shared it with the appropriate team to restock the kitchenware amenities so that we can improve our future guests' stay. On a positive note, we are pleased to know you liked our associates. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This Extended Stay is the worst I have ever seen or stayed in.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The stairwells were damaged, like the rubber pieces were missing of the tip of the steps and really chipped. There was apparently a leak onto the second floor from the third floor. There was a very bad odor in the hotel. There were roaches all around the sink once you turned on the lights. There was trash behind the nightstand when we checked in the room. We couldn't get another room because they claimed they were sold out. And I guess they don't do room service because no one cleaned our room or brought clean towels. Unfort... read more
Business response:
Thank you for choosing to stay with us and for writing a review. It was disheartening to read about the cleanliness issue you encountered during your visit, and that we were unable to resolve this problem to your satisfaction. On behalf of our housekeeping team, please accept our sincerest apologies for what transpired. We are working with the team to fine-tune the cleaning and inspection procedures so that we can prevent this from happening again. Also, our pest control provider has serviced the hotel, and we are working to... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.