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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting This place needs to be condemned! I didn’t stay here, I viewed the room and checked out. This place is dirty, smells like weed, candy wrapper paper on floor, stained bathtub and toilet.
Business response:
Anesha, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our a... read more
The room seemed to be only wiped down and not really cleaned. You just had to lift the toilet seat or look at the counter at an angle to see that. The floor was possibly quickly wiped but was sticky. The condition of the room was "well used" with mold, highly worn or damaged walls and furniture. There were no luggage carts available ... apparently they were in guest rooms all night. Seems plausible but the way the staff presented it made it seem more like the carts were non-existent. To top it off, they significantly over ch... read more
Business response:
James, thank you for the candid review. We regret the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you outlined, and rest assured, we will take the necessary actions to elevate our service levels. Moreover, we are sorry for the billing-related concerns you mentioned, and we ar... read more
The property was old and dirty. Extended stay needs an overhaul and face lift. Poplar is supposed to be a bit upscale. This property was so dirty it was embarrassing..Get it together..I won't even consider staying with them again
Business response:
Fatima, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return to experience our hotel as... read more
This property is definitely old and needs updating. It had a stale smell to it. It had the feel of a mini project. Not what I expected but maybe perfect for someone else.
Business response:
Dawn, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for not being able to provide you with the fresh accommodations that you expected. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opp... read more
Total dump, Room had broken furniture and stained tub. This place should be condemned. If you stay here after reading this, you deserve what you get.
Business response:
Philip, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying ... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.