Extended Stay America - Memphis - Germantown

Anonymous 

on Expedia

4 years ago

This place charges $10 to clean your room unless you stay for 2 weeks or more. I think that explains the roaches. 

Anonymous 

on Expedia

4 years ago

Absolutely disgusting rooms, everything had dirt and grime all over it. Including the fridge, microwave, showers, etc etc. Also, the hallways are very dim and the hotel is filled with sketchy characters 

Anonymous 

on Expedia

4 years ago

The staff is very unprofessional in attitude and appreance. The back door of the hotel is left open with a mat. Not safe. all the air coolers in hallways and lights have spilled soda and extremely dirty. Hallways are never swept or the entrance and exit areas. Not a safe hotel when doors are prompt open for our week long stay. 

Marlene G. 

on Expedia

4 years ago

Not good Our first room was not what we paid for since they were all out of the rooms that are listed on VRBO. The headboard had pen marking all over it, the recliner was missing a piece and the kitchen was stocked with absolutely nothing. No dishes, no pans, no utensils. What’s the point of having a full kitchen with nothing in it? The hallway smelled like smoke despite being a “nonsmoking” hotel. Good luck finding anyone at the front desk or anyone to answer the phone. The next night we moved up to our correct room and the... read more

Anonymous 

on Expedia

4 years ago

No luggage cart available for six days because someone kept it in their room; I finally located it on my last two days of stay. Had to use a laundry cart to get my possessions up to the room!!!! Contractor hammering & pounding in a room across the hall at 9:20 a.m. on my second day!! Consistent noises: loud music from cars & coming from rooms as well as a barking dog at 9:00 a.m. during my sleep. I was initially charged $510.81 when I checked in, but this Extended Stay (6500 Poplar) charged my card an additional $71.00 on my... read more

Anonymous 

on Expedia

4 years ago

I had a reservation I made over one week in advanced. When I got to the hotel, noone came to the door. I spoke with someone over the phone who said they had ran out of rooms and they were not able to assist me. I never saw a live person. 

Tonya 

on Expedia

4 years ago

Never again There no one at front desk when I check in, nor a sign call the main number noone answer the phone. So, I paid for a queen end up getting a double bed never accompanied for my stay. I couldn't get clean towels nor my room ckean , I was told I have to take my dirty towels to the front dedk to get clean towels 

Anonymous 

on Expedia

4 years ago

We made reservations 2 weeks prior and i called to confirm 3 days prior to the visit. Upon arrival we were told with no apologies that they did not have a room available. We were left to our own devices to find a place to stay...Saturday night in a thunderstorm.