This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a late flight in and arrived to hotel around 1130pm. No one at front desk. Called multiple times with no reply. Had to find somewhere else to stay. Several other guests also were left stranded. Very unprofessional
Business response:
Jason, thank you for posting a review of your recent stay. We are sorry there were not enough staff members to show you the attention you deserved during your check-in. We appreciate you bringing this to our attention. Please accept our apology for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
The hotel room was filthy and we had to demand a refund and stay at another hotel.
Business response:
Earnika, thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can do better and we hope you will allow us in the future to prove that to you. Sincerely, Hotel Management
The room was dirty and kept getting lock out the room.
Business response:
Xavion, please accept my apologies for the experience you shared in your feedback. We were disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Not happy Had no surveillance cameras. We had a car broke into and we were shot at and they have to security footage. Took forever to get someone be to come let us in. When we first got there. Also the back side door doesn’t work. Could have really been shot thankfully the door hasn’t closed behind us.
Business response:
Julia, we cannot apologize enough for what transpired. The security and safety of our guests are of utmost importance, and it is concerning for us to read your comments. We work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We take matters of this nature seriously, and we appreciate your patience as we investigate. We know that the refund provided as a compensation will not change your experience. However, we do hope that you now feel more comfortable with our atte... read more
The place smelled horribly of smoke. Elevator was dirty. The room smelled of smoke and the heating system gave off an unclean smell. I will never stay here again
Business response:
Renetta, thank you for taking the time to give us feedback on your recent stay. We are sorry your stay was impacted due to the smoke odor. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We will utilize your comments to enforce our no-smoking policy more effectively. We will also discuss your comments about the elevator and the HVAC unit with our housekeeping staff for their review and action. We hope will change your mind and give us another opportunity to host you again. Sincerely,... read more
The check-in was smoothe and easy and we needed a roll away aavailable. Con: Staff tried to come in my at 2am with a key. Broke out in bumps (possibly) bed bugs
Business response:
Danielle, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Bad,
Business response:
Noah, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.