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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After 12 they add you As no show 😡
Business response:
Sukari, thank you for your review. We are sorry for any inconvenience you had due to our hotel policy. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
If you love the smell of marijuana in the hallways or in the elevator, this is the place. If you want to wake up with big bites on your body, stay here. If you want to stand at the desk and watch the desk clerk ply on their phone for 10 minutes, this is the place. Walk through the front door into a cloud of smoke from the folks smoking right outside the door, go no further. This place was a Super 8 with regular hotel prices. Not worth the money I spent. For $10-20 more a night, I could have stayed at a Marriott or any other ... read more
Business response:
Thank you for your recent review of your stay at our hotel. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without... read more
The front desk girl was very pleasant. We had a couple small issues in our room, but nothing worth moving rooms. We stayed two nights. First night, was late arrival. We set the ac on 60 to cool the room down, and it never cooled down at all. We ran to walmart and bought a fan. Woke up first thing the next morning and went straight to the zoo. When we came back, we noticed the shower faucet was broken. We were going to Beale street and knew we would get sweaty again, so we just rinsed off in the tub. After we returned from Be... read more
Business response:
Thank you for taking the time to review your stay. Please accept my apologies for the issues you experienced in your room. We know how frustrating it can be so we truly appreciate your patience. Be assured we have taken care of the problems you mentioned with our maintenance team. Regarding any further queries please feel free to to reach out us as we will be happy to assist you. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Staff was outstanding! Breakfast was nothing and hadn’t been put out yet and we went down around 715am. Finally a gentleman made some coffee. Room was clean, but no coffee pot, cups, shampoo or conditioner. We bring our own toiletries, but for the price and what was listed as amenities was not there. Overall, we were just staying there for a medical procedure so most did not bother me except the breakfast and the coffee.
Business response:
We know it is not easy to be away from home, especially when it involves a hospital stay for a loved one. It is good to know that our team members could make you feel comfortable. However, we are sorry our complimentary breakfast offerings did not meet your satisfaction. We will share your comment with our brand leaders as it will assist them in determining new future offerings. Our guests often bring their personal items from the home to use in their suite, so that's why our hairdryers and toiletries are available upon requ... read more
Front desk clerk was very nice and efficient. Room was not clean. Hair in bathroom counter, bathtub and floor. Room smelled like stale smoke and the cloud of marijuana in the hallway was almost suffocating. Not a pleasant stay with kids!
Business response:
Cherrell, thank you for your review. Although you liked our courteous front desk staff, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This hotel is by far , one of the dirtiest places I’ve seen. Upon us walking into our room, the hallway smelled of filth. As we entered the room , I noticed big red spots on the carpet. I opened the door to put some trash in the can. OMG. 3 big COCKROACHES were crawling around. I screamed. I brought it to my husband attention. We went downstairs to the front desk to make them aware of our findings. He claimed to be unaware of the issue. He gave us another room . I was hesitant to go in after seeing that. The only reason we d... read more
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We always want our guests to have a comfortable stay and assure you that your comments will be discussed with the housekeeping, pest control, and maintenance teams for their review and action. We also regret the inconvenience you had due to our hotel policy for housekeeping and towels. We understand that every detail matters and assure you we are working to correct these issues. We appreciate your comments and hop... read more
The property was overbooked. I could not get a room, even though I had a confirmed reservation through Expedia. Not happy at all with the service from Expedia!
Business response:
Thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Weren’t actually able to stay here.
Business response:
Thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.