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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place charges $10 to clean your room unless you stay for 2 weeks or more. I think that explains the roaches.
Business response:
Thank you for the candid review. We are sorry for the concerns you had with your room. We will share your comments with our pest control provider and make sure we prevent such reoccurrences. We appreciate your feedback and hope to have the chance to restore your confidence in us. Sincerely, Hotel Management
Absolutely disgusting rooms, everything had dirt and grime all over it. Including the fridge, microwave, showers, etc etc. Also, the hallways are very dim and the hotel is filled with sketchy characters
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will share your comments about the cleanliness issue with our associates to deliver spotless accommodations. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The staff is very unprofessional in attitude and appreance. The back door of the hotel is left open with a mat. Not safe. all the air coolers in hallways and lights have spilled soda and extremely dirty. Hallways are never swept or the entrance and exit areas. Not a safe hotel when doors are prompt open for our week long stay.
Business response:
Thank you for being a guest at our hotel. We apologize for the unprofessional behavior of our associates and the cleanliness issue you encountered while staying here. We will discuss your comments with our team members to ensure we deliver excellent service and accommodations. we hope you will visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not good Our first room was not what we paid for since they were all out of the rooms that are listed on VRBO. The headboard had pen marking all over it, the recliner was missing a piece and the kitchen was stocked with absolutely nothing. No dishes, no pans, no utensils. What’s the point of having a full kitchen with nothing in it? The hallway smelled like smoke despite being a “nonsmoking” hotel. Good luck finding anyone at the front desk or anyone to answer the phone. The next night we moved up to our correct room and the... read more
No luggage cart available for six days because someone kept it in their room; I finally located it on my last two days of stay. Had to use a laundry cart to get my possessions up to the room!!!! Contractor hammering & pounding in a room across the hall at 9:20 a.m. on my second day!! Consistent noises: loud music from cars & coming from rooms as well as a barking dog at 9:00 a.m. during my sleep. I was initially charged $510.81 when I checked in, but this Extended Stay (6500 Poplar) charged my card an additional $71.00 on my... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you for your feedback as this helps us to improve the experience for future guests. We appreciate your business. Sincerely, Hotel Management
I had a reservation I made over one week in advanced. When I got to the hotel, noone came to the door. I spoke with someone over the phone who said they had ran out of rooms and they were not able to assist me. I never saw a live person.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Never again There no one at front desk when I check in, nor a sign call the main number noone answer the phone. So, I paid for a queen end up getting a double bed never accompanied for my stay. I couldn't get clean towels nor my room ckean , I was told I have to take my dirty towels to the front dedk to get clean towels
Business response:
Tonya, thank you for being our guest. We offer our apologies as our associates were not present at the front office on your arrival. Such lapse in service is not tolerated, and we assure you to look into this situation. We are sorry for the issues you had with the bed size and the disappointment with our hotel policy for towels. We hope you will change your mind and give us another opportunity to provide you with a better stay Sincerely, Hotel Management
We made reservations 2 weeks prior and i called to confirm 3 days prior to the visit. Upon arrival we were told with no apologies that they did not have a room available. We were left to our own devices to find a place to stay...Saturday night in a thunderstorm.
Business response:
Thank you for sharing your feedback online. We are truly sorry for what transpired. We apologize for the frustrations you had as we could not accommodate you this time. We hope you will allow us to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.