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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Theresa front desk went above and beyond to correct my complaints. Big Kudos to her! Need to hire inspection person to ensure cleanliness of the rooms.
Business response:
Thank you for evaluating our hotel. It’s nice to know our associate, Theresa took good care of you while you were here. Your compliments will surely be shared with her. However, we apologize for the housekeeping issues you encountered. This does not meet our standards, and steps have already been taken to correct our performance. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Outdated and not where i would typically stay. Didnt like the feel or vibe here. Low budget hotel. I was forced fo stay here because the orher hotels in Germantown were sold out. Staff was friendly though.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This hotel is quite dirty and reeks of marijuana. The entrance doors didn’t work so people leave sticks in the door to get in and out, not very safe. I was told kitchenware would be available to me before I booked the stay. When I checked in I was told they didn’t have any available. I wouldn’t stay here again.
Business response:
Thank you for your valuable feedback. Your total satisfaction is our utmost priority; therefore, we apologize for the cleanliness issues you experienced and for any inconvenience you may have encountered while you were here. We also regret we were unable to provide you with the kitchenware this time. We appreciate your patience and hope you will stay with us again in the future. Sincerely, Hotel Management
It was ok for the short visit I may purchase again
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I been trying to get in touch with Expedia..I booked a room with you yall and when i got there they told me they didnt have a room..Yall took my money for nothing and i need a refund asap.
Overbooked and they still charging without service They charge me even when they was overbooked. Terrible service
Business response:
Luis, thank you for taking the time to provide feedback. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.