Extended Stay America - Memphis - Germantown

Business response:

Anthony, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We are sorry for the problems you encountered during your stay and regret your visit was not a pleasant one. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to be more diligent going forward ensuring this is not repeated. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you had an overall pleasant stay, we are sorry for the service issues you encountered. Your feedback has been shared with our team to ensure this is not repeated. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Brandon, on behalf of the entire housekeeping team, please accept our sincere apologies for the cleanliness issues you encountered. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel ... read more

Business response:

Calandria, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Calandria, please accept our apology for the poor service you received from one of our associates and regret your stay was not a pleasant one. We want every guest to be treated with respect and authentic, friendly service and your feedback will be used to improve our services. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your comments with appropriate individuals in our organization as we begin formulating plans for future renovations. We value all your feedback and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Erica, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management