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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Cornelius, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Alejandro, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible!!!!! This location is the worst!!! I had issues with the desk clerk ( Micheal ) his attitude and customer service skills are the worse, some type of disciplinary action needs to be taken. Upon checking into the room, my rooms was dirty, the bed wasn't made, and the restroom wasn't cleaned, for Gods sake the t.v was on the table, I couldn't get any tissue, because the hotel was out. I asked to be moved to another room, Micheal told me that I had to deal with it because my card has already been charged!!! Saturday Jul... read more
Business response:
Antonio, thank you for being our guest. We apologize for the cleanliness issues you encountered in your suite, and even more distressing is the fact that you did not experience the best from one of our associates. Your feedback has been discussed with our team to make sure we redouble our efforts towards providing our guests with a flawless stay. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
unexplained fee Didn’t have a chance to stay even after I booked a room thru this app I was told once I arrived to check in that I had to pay additional $80-$100 saying it was an early check in fee even when it stated on the app that I had from 3pm-5am to check in for that current stay and wasn’t even offered a refund
Business response:
Terrence, thank you for sharing your feedback. We regret we were unable to accommodate you this time and regret the inconvenience it caused. We are reviewing this situation from our end to ensure a comfortable experience for every future guest. Also, for any financial inquiries on reservations made through a third party website, must be routed through them. We hope we have a next opportunity to restore your confidence in us. Sincerely, Hotel Management
It has been a close to two years since I last visited and I have stayed quite a few times previous visits. The rooms use to be clean, service was pleasant, this was my go to spot. I would also like to acknowledge the attendant who checked me in the night of 6/10/2020. I apologize for forgetting her name. She had a lobby full of angry customers cursing and disrespecting her for reservations that didn't show and multiple unclean rooms. No fault of her own. She was still gracious and tried to accommodate everyone as much as she... read more
Business response:
Thank you for your return visit. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your tr... read more
Business response:
Renika, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Demarcus, we apologize for the disappointing experience you had as our guest and for the issues that impacted your rating. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
The room smelled terrible and a pair of diamond earrings we're stolen off of my nightstand. I called and filed a e-complaint to no avail.
Business response:
Dear guest, first and foremost, we regret the unfortunate incident of you losing your ring. Any property left behind in the room is always brought down to the lost and found section when rooms are serviced. Our staff is well-trained in these procedures and reliable to follow through, so it is quite concerning that you believe there is a security issue at our property. Please be assured that we are investigating this issue. Meanwhile, since this is an anonymous review, please feel free to reach out to us at the hotel so we ca... read more
Dirty property. Clerks were fine. Corporate seems racist, as most people staying here were working people of color. The walls were dingy and dirty. Rugs dirty. Lights were dull and inadequate .
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to ensure a comfortable guest experience. We regret the inconvenience caused, and please consider staying with us again for a much-improved stay the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.