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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived in our room, it was filthy. It hadn't been cleaned.
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Nasty nasty nasty rooms smell bad. My room wasn’t cleaned when i checked in they gave me a room in the mean time while my room got cleaned. And then the room they gave me still smelled really bad. The staff at the front desk was nice but this place is a dump it needs some renovation. Big stains in the tubs looked like blood it just needs to be shut down for renovations.
Business response:
Thank you for your recent stay at our hotel. We apologize that your room was not ready for you when you arrived and for the issues, you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The bed was not clean and was scared to take a shower
Business response:
Aramis, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was unorganized , unprofessional, rust in the tub, only a few towels I was told some was still washing, it was in Germantown Memphis tn which is a nice area I didn’t feel like I got what I paid for !! Never again.
Business response:
Thank you for being our guest. We apologize for the impudent behavior of our staff and regret the inconvenience caused. We will share your concerns with our team, so this does not repeat going forward. We are also sorry for the cleanliness issues and the housekeeping service you encountered. Your comments have been shared with the appropriate team to ensure a better experience going forward. We regret the inconvenience caused and hope you will reconsider giving us a second chance to provide the hospitality you should always ... read more
Business response:
Tony, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I booked to stay here well over a month ago. I arrived in town late and called when I knew I was going to be checking in late and arrived to the hotel and the guy at the front desk shrugged his shoulders after telling me they’re booked. I proceed to ask well what am I suppose to do if I booked this hotel and had a reservation he looked on the list and said nothing. He was very rude and didn’t even try to help.
Business response:
Please accept our sincere apology that we were unable to accommodate you this time and regret that we were overbooked. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you will consider choosing us the next time you are in the area. Sincerely, Hotel Management
This property overbooked which caused me to get placed somewhere else and they still charged my card!
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. With regard to the charges, please feel free to reach out to us so that we can assist you further. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.