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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK but I will not stay there anymore. After arrive, they don't have reserved room. The front desk has to call manager to find room. No breakfast.
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Thank you for your feedback as it can help to improve our service. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Linen Exchange, Hotel Was Dark..Poor Lighting out of date
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Had to wait to check in....There where big bugs in the bathroom..The smell like smoke
Business response:
Thank you for being our guest. We regret the issues you had at check-in and are sorry for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We also apologize for the smoke odor you experienced. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ah... read more
It smelled terrible. Lighting was bright white. Room really stunk. Did not like the decor. Floor and room was awful.
Business response:
Thank you for reviewing your stay with us. We are sorry to learn you were disappointed with our decor and that your room had a bad odor. We have requested our housekeeping team to look into it and remove the smell. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.