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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t have any rooms when I got there and my card was charged anyway
Business response:
James, thank you for your review. We are sorry for not living up to your expectations. For any query unresolved regarding the charges, please reach out to our front desk so that they can assist you with it. We hope you will give us a second chance on your next visit this way. Sincerely, Hotel Management
The hotel seemed nice from our first impression, but due to their computers being down they were unable to check us in. The staff member told us cuz we had booked our room thru Orbitz they had no way of confirming our reservation even when I showed him our Orbitz confirmation info on my phone. We waited over 30 minutes while staff attempted to fix the problem with no success. By that time we decided to just drive home even though home was a 3 hour drive away
Business response:
Thank you for being our guest. We are sorry our front desk team was unable to verify your reservation immediately. We are reviewing this incident with our front desk staff to see how we can prevent such issues from occurring going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent stay. Sincerely, Hotel Management
Hello?? Trying to Get attention at check in. Being the only customer there??! I had to wait while they finished whatever task they were doing in supply closet behind them. Maybe a “ I’ll be with you in a second....” or some Acknowledgement I was there.??! Just sets you off in the wrong direction... like you are bothering them?
Business response:
Debra, thank you for choosing our hotel. We are sorry for the unpleasant encounter you had with one of our front desk associates. We have discussed your feedback with our front desk team to make sure your experience is not repeated with our future guests. We hope to have another opportunity to provide you with a much better stay. Sincerely, Hotel Management
Terrific location and beautiful outside. That’s the only positive we have have to say. The real story is inside. Broken smoke detector, dangling exit sign in the ceiling, unfriendly staff, dark hallways and disgustingly filthy everywhere. Dangerous. Do not stay here.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The whole experience was the worst, I’ll never stay with that establishment again
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointed Bugs, roaches,mold
Business response:
Thank you for your stay. We apologize for the cleanliness issue you experience in your suite. We have asked our housekeeping staff to make sure this room receives a deep clean. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. We hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.