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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was in good condition. It took three hours to get checked in. Did not have clean towels. Had to go to front desk because the house keeper said the towels weren’t ready. I will make sure to choose another location. That was ridiculous.
Business response:
We are sorry to learn about the delay you encountered at the time of check-in and that we did not have towels ready at your arrival. We are working with our housekeeping and the front desk team to make sure such incidents are repeated with our future guests. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you the next time you are in our area. Sincerely, Hotel Management
Desk is unattended mostly. There was a wild, screaming fight/argument on my floor that went on for over an hour on the night I was there. Calls to front desk were unanswered on this. After about an hour, an employee came up and threatened to have the fighting, screamers arrested and it finally quieted down. The place is a dump and poorly run.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Old Mattresses Old and uncomfortable mattresses and sheets
Business response:
We are sorry for your disappointment with the beddings. Your constructive feedback is much appreciated as it helps us understand the expectations of our guests better, and we will share it with our Brand leaders. Thank you for reviewing your stay with us. We hope to have another opportunity to welcome you again soon. Sincerely, Hotel Management
Nasty hotel. Dirty, gross hotel with rude front desk staff
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness issue during your stay. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also apologize you didn't experience our front desk staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We regret the inconvenience caused and hope you will consider and give us a chance to serve you better in the future. Sincerely, Hotel Manag... read more
The system was down, The attended was very very rude. An African guy. They have me a room that someone else was in and then they switched the room. Other people staying there cards was not working. The second night I arrived right before the front desk closed and the key card wasn't working if I would have been 10 mins later I would have been locked out for the night. This place is a nightmare.
Business response:
Thank you for being our guest. We are sorry for the poor experience you had with one of our associates. We have shared your comments with him so that such instances are not repeated. We also apologize for the difficulties you faced and for the issues you faced with the key card. We have shared your comments with our brand leaders to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel... read more
I booked this hotel mainly for the price and the free wifi. There system way down and there was so wifi at all. The bathtub was so old and dirty that no one used it. The TV only had a small screen within it working.
Business response:
Kathy, thank you for being our guest. We are sorry for the cleanliness issues you faced in your bathroom. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the connectivity issues in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Thank you also for your feedback, and we hope that you will consider returning to our hotel on your next vis... read more
We were denied service then charged for the stay, stating that we cancelled!! We did not cancel, we were turned away then robbed! Reported to Expedia and they did NOTHING!! NEVER USING EXPEDIA, AND NEVER USING EXTENDED STAY AMERICA, BOTH ENTITIES ARE CORRUPT! BEWARE!
Business response:
Jimmie, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Could not check in due to computer problems and had to find anoyhotel last minute
Business response:
Thank you for sharing your comments. We are sorry we could not accommodate you this time and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.