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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could be better The tub wasn’t clean the tv went out whenever I clicked on the guide button and my key cars stopped working after a day so I was locked out for a couple hours
Business response:
Joshua, thank you for choosing our hotel. We are sorry for the housekeeping and maintenance issues you encountered and regret the inconvenience caused. Corrective action has already been taken with the appropriate teams to ensure that this doesn't happen again. We understand your frustration and invite you to stay with us again for a much better stay. Sincerely, Hotel Management
The guest service was terrible, the hotel was nasty on the outside & inside. I booked the room because my boyfriend wanted to prepare food for me... The room had no pots, pans, dishes, nothing that it said the would have. I was told the reason for no utilities was because people stole them.. we where told it would be a full breakfast NO full breakfast just muffins...Our Toilet stopped up there was no plunger anywhere in the hotel. I gave my boyfriend a coat hanger.The beds where hard & pillows where super flat.... I found a ... read more
Business response:
Thank you for your review. We are sorry for the issues in your suite. Your feedback will be shared with our housekeeping team for review and action. Kindly note, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Rooms were not clean and ready for me to check in whn i arrived at 7:30 pm! I eft to get something to eat, came back with food and they said they didn't have a y more rooms! After arguing that i had been there earlier and wasnt able to check in because the rooms weren't clean, they suddenly had a room for me!!
Business response:
Karen, thank you for choosing our hotel for your stay and for taking time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to accommodate you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
There was an attendant that was working on the morning of the 17th of December. I had extended my reservation an extra evening and wanted to go ahead and check in so that I wouldn't have to leave work to come back at 11:00. I have stayed at Extended Stay over 6 months this year, and done this every time. At first, he said he couldn't check me in before 3:00pm and would have to charge me $10/hr. Then he said I couldn't pay in cash. Then he claimed my reservation wasn't "in the system", even after showing him proof that my res... read more
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing visit you had and regret the reservation issue you encountered. We understand your frustration and are reviewing this with the appropriate individual to see what went wrong. We appreciate your loyalty towards our brand and hope to have an opportunity of hosting you in the future for a better stay. Sincerely, Hotel Management
I did not enjoy this property AT ALL! When I got the key to my first hotel room someone was already in it and I felt like that was very unsafe even though it was handled positively. When I went back downstairs to it took 20 minutes for someone to come to the front desk and when he did come he was very nonchalant about her being in my room as if it was nothing. He gave us another room which I thought solved everything. When I got to the room and went the bathroom there was dried up urine all over the toilet seat as if it has ... read more
Business response:
Victoria, thank you for your review. We apologize for the isolated incident you mentioned. We’re reviewing this situation with our staff to make sure such scenarios are prevented from happening again. We are also sorry for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel... read more
Good location. However, as soon as we walked in to lobby to check in, smelled like marijuana the entire time we waited in line to check in. Check in took forever. The guy at the front desk was so hard to understand and was no help at all. The people in front of me AND behind me were getting frustrated also because we could hardly understand the man checking us in. Our room had a nasty kitchen sink, the carpet needed vacuumed and had big stains all over it. The bed was not comfy at all. There were multiple hairs in the shower... read more
Business response:
We sincerely apologize for the housekeeping issues you encountered here and are very sorry for how uncomfortable this made your stay. Your comments are discussed with the team to take corrective measures to improve our future guests experiences. Meanwhile, please be assured your concern will help us enforce our no-smoking policy more efficiently. We also apologize for the poor service provided by one of our associates at the front desk. Your concern will be used to enhance our service delivery. Please consider giving us anot... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.