Extended Stay America - Memphis - Germantown

Anonymous 

on Expedia

6 years ago

Worst Hotel Experience of My Life This place literally had the worst customer service. After a long day, we go to check in around midnight and the man at the counter (Michael) was one of the most uncaring and unaccommodating people I’ve ever encountered. There was apparently a problem with their system, but he could still see us in the system. I think he just couldn’t finalize it because their system was updating. He saw my receipt and payment method as well as my confirmation code, but even knowing that we were tired after ... read more

Anonymous 

on Expedia

6 years ago

Very dirty carpets and dirty inside. Very uncooperative staff at check in register. Wouldn’t give me a copy of my receipt, let me take a photo of my signature and was unhelpful. 

Masayuki 

on Expedia

6 years ago

Poor communication The hotel was sold out, and we had to seek a hotel to stay at. 

Anonymous 

on Expedia

6 years ago

The check was 20 min long and unbearable because of fatigue 

courtney 

on Expedia

6 years ago

Awful stay Very very very very noisy kids running up and down hallway all night, someone played loud music right outside our window!! Was already ignored being that this hotel was was a have to stay because we had to move from another hotel due to it being unclean unprofessional at this point I’m bout fed up with hotel.com never received our cookware we asked for we just ordered take out