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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front attendant spoke broken English and was rude. The entire building smelled like smoked marijuana and the staff said it was fine.
Business response:
Please accept our apologies for the poor service delivered by one of our associates, and we are very sorry for what you had to go through. We also apologize as our team did not take strict actions regarding the isolated incident. There is room for improvement, so your feedback will be used to improve our service levels moving forward. Please be assured your concern will help us enforce our no-smoking policy more efficiently. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely... read more
Air ducts & heating/air conditioning unit was dusty. Carpets has a lot of dust. The air quality of the hotel smells mildewy.
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Shit time Housekeeping didn’t have my room ready at 5pm and when it was (at 6pm) there was a used Magnum condom wrapper in my son’s bed. Been trying to get ahold of extended stay to get some compensation but they won’t respond.
Business response:
Jeffrey, thank you for being our guest. We apologize that your room was not ready for you when you arrived and for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The room wasn’t ready so I went to another hotel and I still got charged as if I stayed there!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The room smelled of past meals cooked. The shower knob came off and was stripped. There was no grab bar in shower and the friction lining on the bathtub floor was worn, creating a slip and fall hazard.
Business response:
We sincerely apologize for the difficulties you encountered in your room. It was very disappointing to read about the housekeeping and maintenance issues, which made your stay uncomfortable. What you experienced is not acceptable by any standards, and thus, your feedback is discussed with the heads of the teams in an effort to improve the efficiency of our service levels moving ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sinc... read more
The room smelt like roman noodles soaked through the walls and bedding. We only had one set of towels the whole stay. And when asked for a new set the didn't have any towels available. The breakfast advertised wasn't the case. They only had literally dusty bags of oatmeal, and coffee (no cups available). The personnel service was limited and when interacted (horrible) not helpful!
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
The reason I was displeased with my stay, the entire hallway smelled like marijuana. Anytime I opened my door, the smell would permeate my room. My room was clean, the staff was great, but......
Business response:
Thank you for staying at our hotel. We are sorry for the disappointing visit you had and regret the odor you encountered in the lobby. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. On a positive note... read more
There is nothing I like or dislike about the property as I did not use any of them except sleeping. During the check in, the lady at the counter was very unprofessional and showed clear signs of racial descrimination for their own mistake. I was asked to sign on an empty sheet which was extension to the original agreement which I refused. I asked her whether I can sign at the the bottom of the first page itself and she insisted to sign on the page 2 which is empty except 'guest sign' it looks it was their software problem wh... read more
Business response:
Dear Paul, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.