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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This location was near our worksite. That’s the only positive thing I have to say but I’ll be staying elsewhere in the future.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Low end property in every respect. Worst of all, now I get emails from them 2-3 times per day with no way go get off the list. DO NOT EVER BOOK WITH THIS COMPANY, is my recommendation.
Very unhappy When I got there they did not honor the reservation, so I had to wait 2hrs for hotel.com to call the hotel to get them by to honor my reservation. Them they checked me into a dirty room, then they tried to check me into a occupied room. Then finally I got a rm with hair in the tube. So by this time I'm tried and frustrated. So I cleaned it myself and I spoke with the manager the next day and nothing changed. If I was a secret shopper the hotel would have scored terribly, I've been the hospitality business for 10... read more
The room had a bad vibe in it and I checked out early
Business response:
Ashley, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nothing. The staff wasnt doing thier job right at all. Im pissed
Could t get into my room and I had to wait 40 mins just to get my key card reactivated. There was rust stains in the tub and poop left in the toilet. The room smelled like cigarettes. The only way you can get extra towels and sheets is if someone from the front desk give it to you over the counter. After 11 pm there is no staff. I had to wait till the next morning to get new sheets for my bed. (That they never provided when i first checked inn)
Business response:
Thank you for being our guest. We apologize for the trouble you had while check-in and the difficulties you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping and front desk teams to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.