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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We primary choose Extended because of the price & safe location. The service was outstanding, really enjoyed the staff. Whenever we come to Memphis, we hope to stay there again.
it was on the first floor the room was 128 it had a smell too the room i let the front desk kno
Business response:
Dear Kathy, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We look forward to seeing you again soon.Sincerely,Hotel Management
Find a mop Location was good, bed comfortable, price right. The floor of my room needed mopping. It was sticky, made the soles of my feet brown.
Nice place Lovely, professional, and humorous De’Borah made us comfortable as soon as we strolled in. She remembered our names as we came and went!
Business response:
Dear Guest, thank you for this outstanding review and for selecting Extended Stay America. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as De'Borah; we'll be sure to share your kind words with our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management
Staying here was convenient. I liked the available full-size fridge...saved money by not having to eat out.
Business response:
Bob, thank you for sharing your experience of Extended Stay America with fellow travelers. We are glad you were pleased with your comfortable suite with a fully equipped kitchenette facility. It was a pleasure to host your visit. We look forward to seeing you soon. Sincerely, Hotel Management
The bed frame was broken i slept slanted. This location served a lot of
Business response:
Candice, thank you for sharing your experience at our hotel. We are glad you were pleased with most aspects of your stay and that our location worked well for you. However, we regret learning that our beds were not to your comfort. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Don't expect to feel cozy I'm perplexed in my feelings on this hotel. It didnt feel clean. It felt dated. Stove eyes were rusty. It gave me Motel 6 upgrade vibe.
Business response:
Lorenzo, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I seen roaches
Business response:
Fred, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,358 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.