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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were wonderful. We came in late and the front desk was friendly and very helpful. Each time we met staff they were friendly. Unfortunate the building and rooms need help. The bathroom had mold on the shower curtain and on the ceiling. Some of the bedding had hair on, which left me wondering hair that got stuck on in the wash (which is very possibe) or was the bedding not changed. Great location in Germantown. Many places to go very close.
Business response:
Dear Katie, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We apologize for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. Thank you for choosing us. We hope to welcome you again soon.Sincerely,Hotel Management
Just fine for the price. Kitchen is a plus. Give De’borah a raise she’s great.
Business response:
Dear Alison, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation for De’borah will be shared with the staff for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
Needs new bedding
Great
Business response:
Dear Courtney, Thank you for sharing your experience. We are thrilled to hear your experience at Extended Stay America was great! Our team strives to provide excellent service, and we're delighted to know we met your expectations. We appreciate your patronage and hope to welcome you back for another wonderful stay.Sincerely,Hotel Management
Staff is amazing
Excellent Great people and great service
Business response:
Dear Stephon, It was a pleasure to read your fantastic review of Extended Stay America. We strive to give our guests outstanding hospitality, and your compliments for the staff's efforts are appreciated. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
Very nice looking property and nice area. Well it was an interesting stay. Got into the room and the fire alarm went off, repeatedly for several minutes - oh did I mention it was the only room in the hotel where the smoke alarm was going off? Had just arrived, and do not smoke!!! Reported to the night duty desk (6pm) and he came in without knocking and got it turned off. (some sort of code entered into the smoke alarm???) Only a few channels would work on the TV. Was a double bed not a queen bed. Assistant mgr called, and sa... read more
Business response:
Dear Tam, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.